Accounts Receivable Assistant

ACCOUNTS RECEIVABLE ASSISTANT Kempinski Hotels Application Deadline: 29 March 2026 Department: Finance & Procurement Employment Type: Fixed Term - Full Time Location: Nairobi, Kenya Reports To: Credit Manager ABOUT THE ROLE Kempinski Hotels is seeking a detail-oriented Accounts Receivable Assistant to join our Finance & Procurement team. In this role, you will play a crucial part in ensuring smooth cash flow operations by managing invoicing, payment processing, and collection activities across our properties. You will work closely with hotel departments and external customers to maintain accurate financial records and resolve billing matters promptly. KEY RESPONSIBILITIES You will process daily transfers from guest ledgers to city ledgers, ensuring all invoices and credit card payments are handled promptly and accurately. Your work will include monitoring postmaster accounts, verifying that daily city ledger folios are received from Front Office, and confirming that room rates align with travel agent contracts. You will manage group billings according to contractual terms, verify that all folio transfers are properly approved and routed, and maintain rigorous accuracy across all charges and credits. Before dispatching invoices to customers, you will ensure they contain all necessary supporting documentation including commitment letters, purchase orders, and relevant vouchers. Your responsibilities will extend to maintaining comprehensive records through scanning and filing, balancing house accounts on a weekly basis, and investigating disputed charges and customer queries. You will reconcile payments with open invoices, track collection efforts for credit analysis purposes, and update approved credit customers in the Opera AR system with current information. Additional duties include contacting delinquent accounts for timely collection, monitoring advance deposits, reconciling credit card and M-Pesa payments, and responding to client inquiries with professionalism and efficiency. You will report all credit and collection matters to the Credit Manager and adhere strictly to hotel policies on fire safety, hygiene, health, and security. QUALIFICATIONS AND EXPERIENCE You must hold a CPA (K) certification or a Bachelor's degree or diploma in accounting or a related field. A minimum of three years in a similar accounts receivable position plus one year in finance and accounts management is required. You should possess excellent verbal and written communication skills, with proficiency in Microsoft Office and accounting software systems. Strong organizational and time management abilities are essential, as is the capacity to work independently under pressure while meeting tight deadlines. You will demonstrate a professional, confidential, and ethical approach in all interactions, work effectively within a team environment, and handle high-volume transactions with meticulous attention to detail.