Administrative Services Associate

ADMINISTRATIVE SERVICES ASSOCIATE CloudFactory is Kenya's leading online marketplace partner, seeking a detail-oriented Administrative Services Associate to join our mission-driven team. In this role, you'll provide essential administrative support that keeps our operations running smoothly while helping us connect meaningful work opportunities across our global network. ABOUT THE ROLE You'll serve as a key operational support function, handling travel coordination, contract administration, service desk requests, employee engagement activities, and internal communications. Working across multiple departments, you'll manage operational data, maintain documentation systems, and coordinate initiatives that enhance our workplace culture. This position offers excellent exposure to broad operational functions within a fast-scaling, impact-focused organization. KEY RESPONSIBILITIES Travel Coordination You'll arrange business travel including flights, hotels, and ground logistics for employees. You'll ensure all arrangements comply with company policies and budgets, handle visa applications and travel insurance coordination, manage vendor relationships, and maintain comprehensive travel records and cost tracking. Contract and Asset Administration You'll coordinate contract issuance between CloudFactory and team members, ensuring accuracy and timeliness. You'll work with various internal teams on contract terms and performance monitoring, maintain detailed contract records, and track key management metrics. Operations Support You'll analyze service desk processes and metrics to identify improvements, collaborate with stakeholders to resolve operational issues, and document troubleshooting procedures and resolutions. You'll also support data collection and analysis for operations metrics, help maintain operational databases, and assist in creating dashboards and visualizations. Employee Engagement and Internal Communications You'll execute employee engagement programs, coordinate events and activities, gather employee feedback on initiatives, and manage audio-visual arrangements. You'll develop and distribute internal communications including emails, announcements, and newsletters across appropriate channels. Knowledge Management and Risk Support You'll maintain knowledge management systems, ensure content accuracy and relevance, support knowledge asset organization, assist in identifying operational risks, and help implement risk management procedures. REQUIRED QUALIFICATIONS Essential Skills Strong customer service orientation with ability to handle diverse requests and provide first-line support. Solid contract administration background comfortable serving as a routine contact for contract matters. Basic risk management capability with documentation skills. Excellent communication abilities with active listening and collaborative approach. Strong planning and organizational skills with systematic work methodology. Proficiency with G-Suite and standard office productivity tools. Sound judgment in handling complex issues with appropriate escalation awareness. Education and Experience Bachelor's degree or diploma in Business Administration or related field, or equivalent practical experience. Two to four years working in administrative, operations, or office support roles. PREFERRED QUALIFICATIONS Experience coordinating travel arrangements or managing vendor relationships. Background supporting employee engagement or internal communications initiatives. Familiarity with contract or asset management processes. WHAT WE OFFER Competitive market salary with quarterly variable compensation. Comprehensive medical coverage and group life insurance. Meaningful work aligned with our mission to create economic and social impact. Personal development and growth opportunities within a mission-driven organization. Office snacks and lunch provided. Periodic team building and social events. A workplace culture emphasizing empowerment, collaboration, and authentic belonging. CloudFactory believes work should be transformative—a platform for growth, impact, and community. You'll earn with purpose, learn continuously, and contribute to work that genuinely matters. If you're seeking a career combining professional development, meaningful contribution, and participation in a global movement, we invite you to apply and bring your whole self to our team.