Agile Product Owner - International Organisation Health

AGILE PRODUCT OWNER - INTERNATIONAL ORGANISATION HEALTH About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is dedicated to simplifying healthcare and making it more affordable and accessible worldwide. We serve over 500,000 customers across our International Organisations Health division, operating from offices in Kuala Lumpur, Bengaluru, Nairobi, Antwerp, and Madrid. We are a forward-thinking organization that champions Agile methodologies and continuous innovation. The Opportunity We are seeking an experienced Agile Product Owner to lead product delivery for our International Organisations Health backend products. This role sits at the intersection of strategy, technology, and customer value, where you will translate business priorities into high-quality, executable work that serves internal stakeholders across operations, finance, claims, eligibility, and back-office functions. You will partner closely with the Agile Product Manager to balance customer needs, business outcomes, and delivery commitments. Your focus will span critical domains including payment processing, billing, eligibility, financial services operations, and data integrity, ensuring our solutions remain reliable, compliant, and scalable. What You'll Do Lead product ownership at the Scrum Team level by translating strategy into clear, value-focused backlog priorities that reflect customer and stakeholder needs. Collaborate with cross-functional teams including developers, testers, business subject matter experts, and the Agile Product Manager to decompose features into actionable user stories. Own Jira backlog quality and ensure stories meet acceptance criteria before completion. Facilitate Program Increment planning cycles to enable predictable execution and maintain visibility of delivery progress and milestones. Act as the voice of the customer within your Scrum Team, ensuring backlog decisions drive tangible business value. Partner with Scrum Masters, QA, and UAT teams to track delivery, quality, and predictability metrics, sharing data-informed insights with leadership. Collaborate with Customer Experience and UX/UI teams to embed customer insights throughout the delivery cycle. Drive continuous improvement through analytics on utilization, customer experience, and performance metrics. Manage stakeholder dependencies and maintain alignment across multiple regions and time zones. Foster a growth mindset and psychologically safe environment where teams can experiment, learn, and deliver at their best. Approach challenges pragmatically and creatively, adapting to changing priorities and resources while maintaining high standards of quality and attention to detail. What We're Looking For You hold a Bachelor's Degree and demonstrate exceptional English communication skills. You bring proven experience working in JIRA or equivalent tools and possess deep knowledge of Agile methodologies. You are equally comfortable discussing business strategy and technical architecture, with the ability to interface confidently with cross-functional partners. Your background includes either substantial healthcare industry experience or demonstrated success delivering complex products in Agile environments. You have established strong working relationships across functional teams and earned credibility with diverse stakeholders. You excel at managing multiple competing priorities simultaneously, demonstrating strong decision-making and problem-solving skills in fast-paced environments. You work effectively both independently and collaboratively, bringing flexibility to engage with international stakeholders across different regions and time zones. You approach problems pragmatically, adapting your methods as circumstances evolve. SAFe Product Owner or Product Manager certification is highly valued and may be obtained pre or post hire. Equal Opportunities Cigna Healthcare is an equal opportunity employer. We consider all qualified applicants regardless of race, color, age, disability, sex, sexual orientation, gender identity, religion, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. If you require reasonable accommodation during the application process, please contact SeeYourselfEMEA@cigna.com.