Application Support Specialist

APPLICATION SUPPORT SPECIALIST International Rescue Committee About the Role As an Application Support Specialist at the International Rescue Committee, you'll be instrumental in keeping our enterprise systems running smoothly across more than 40 countries. The IRC responds to the world's most devastating humanitarian crises, restoring health, safety, education, economic wellbeing and dignity to millions of people affected by conflict and disaster. Founded in 1933 at the call of Albert Einstein, we are one of the world's largest international humanitarian organizations, operating in 29 U.S. cities and delivering lasting impact every single day. In this position, you will serve as a primary technical resource supporting our critical enterprise applications, with a specialized focus on Microsoft Dynamics 365 Finance and Operations. You'll work with a diverse, multicultural team to ensure our systems empower staff worldwide to do their best work supporting vulnerable populations. If you're a solutions-driven professional passionate about making a difference, this is your opportunity to contribute to meaningful global impact. Key Responsibilities You will serve as the primary point of contact for application-related inquiries and technical issues from our global workforce. You'll provide comprehensive Level 1 and Level 2 support for Microsoft Dynamics 365 Finance and Operations and other integrated enterprise systems, troubleshooting problems and working closely with end-users, software vendors, and internal technical teams to achieve quick resolution. Your technical oversight will include monitoring system performance, identifying bottlenecks, and recommending improvements to optimize application efficiency across the organization. You'll manage support tickets through our ticketing system with careful prioritization to ensure timely resolution and transparent communication with all stakeholders. Documentation will be central to your role. You'll proactively maintain comprehensive records of issues, resolutions, and system configurations in our knowledge base, creating valuable resources for both end-users and technical support teams. During critical periods such as system implementations and go-live phases, you'll provide enhanced support ensuring stability, rapid issue resolution, and smooth user adoption before transitioning to standard support operations. You'll also support integrations between Microsoft Dynamics 365 Finance and Operations and other enterprise applications including Kyriba, Emburse, FastPath, and SK Global, ensuring seamless data flow and system connectivity. Reporting Relationship This position reports to the Deputy Director of System Operations. Required Qualifications You must hold a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or demonstrate equivalent professional experience. You'll need at least three years of hands-on application or functional support experience, ideally within the nonprofit or international development sector. Technical expertise in Microsoft Dynamics 365 Finance and Operations or Dynamics AX for a minimum of three years is essential. You must have practical experience with ticketing systems such as ServiceNow, Jira, or similar platforms, along with demonstrated experience supporting ERP or financial management systems. Fluent English communication is required. Preferred Qualifications Microsoft Dynamics 365 Finance and Operations certification would strengthen your candidacy. Experience with additional enterprise applications such as ServiceNow, Jira, Workday, or Power BI is valued. Prior experience working within the nonprofit or NGO sector, particularly in distributed or low-bandwidth environments, is highly advantageous. Working Environment This position operates primarily in a standard office setting with the possibility of occasional international travel as needed. Professional Standards All IRC employees must uphold the core values outlined in the IRC Way, our code of professional conduct: Integrity, Service, Equality, and Accountability. The IRC enforces rigorous policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Protection from Retaliation. We are committed to creating a safe environment where all employees feel secure and supported. The IRC is an Equal Opportunity Employer. We consider all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, or disability. We provide reasonable accommodation to individuals with disabilities throughout the application process, interviews, and employment. Please contact us to request any necessary accommodation.