Assistant Director - Consumer Protection (Public Awareness & Empowerment)

ASSISTANT DIRECTOR - CONSUMER PROTECTION (PUBLIC AWARENESS & EMPOWERMENT) Kenya's regulatory authority is seeking an experienced professional to join our Consumer Protection division. In this pivotal role, you will drive public awareness initiatives and consumer empowerment programs while providing strategic guidance to senior leadership on critical consumer protection matters. CORE RESPONSIBILITIES Working closely with the Director of Licensing and Compliance, you will shape the future of consumer protection in Kenya's broadcasting and multimedia sector. Your day-to-day contributions will include: Advising leadership on emerging consumer protection issues, evolving technology standards, and content regulation best practices. You will stay ahead of industry trends and translate complex technical developments into actionable recommendations. Collaborating on the development and refinement of regulatory frameworks governing multimedia services, market structures, and licensing procedures. Your input will help ensure regulations remain relevant and effective. Supporting the licensing and approval of multimedia service providers while maintaining consistency with national market structure objectives. Developing innovative guidelines, policies, and legislative recommendations that strengthen consumer protections and align with Kenya's ICT policy priorities. Designing and executing strategies that promote consumer awareness and foster responsible industry practices, particularly regarding local content standards. Representing Kenya at international conferences, forums, and treaty negotiations on broadcasting and consumer protection matters, articulating our national positions and interests. Overseeing team responses to consumer inquiries and complaints, ensuring quality, timeliness, and regulatory compliance in all client communications. QUALIFICATIONS REQUIRED You must hold a Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, Commerce, Economics, Statistics, or a related discipline from an accredited institution. A Master's degree in one of these fields is mandatory. You will have accumulated at least 15 years of professional work experience, with a minimum of three years in management or equivalent senior positions. You must have served at least three years in the Assistant Director role. Membership in a relevant professional body is required where applicable, along with a valid practicing license if your field requires one. You must also hold a Leadership Course Certificate of at least four weeks duration from a recognized training institution. ESSENTIAL COMPETENCIES Leadership, negotiation, and problem-solving abilities are non-negotiable. You will need strong financial management, planning, and organizational capabilities. Excellent communication skills, stakeholder management expertise, and analytical thinking are fundamental to success. You must demonstrate conceptual thinking, interpersonal effectiveness, and strong networking abilities. Coaching, mentoring, and project management skills round out the competency profile. Above all, you must show proven managerial, administrative, and professional excellence reflected in measurable results. Computer literacy is essential. You must also meet all requirements outlined in Chapter Six of the Constitution of Kenya 2010.