Assistant Restaurant Manager

ASSISTANT RESTAURANT MANAGER Marriott International | Chiromo Lane, Westlands, Nairobi Job Number: 26125026 Position Type: Full-Time Management Category: Food and Beverage & Culinary ABOUT THE ROLE As an Assistant Restaurant Manager at Marriott International, you'll play a vital role in delivering exceptional dining experiences across our restaurants, bars, and room service operations. Working on-site in our Nairobi location, you'll support the daily rhythm of restaurant operations while contributing to menu planning, maintaining rigorous sanitation standards, and leading front-of-house teams during service peaks. Your focus will be on continuously enhancing both guest satisfaction and team morale through thoughtful management and operational excellence. WHAT YOU'LL DO Managing Your Restaurant Team You'll be the trusted point of contact for your team, addressing concerns and providing constructive feedback that drives performance. Through careful observation and regular communication, you'll monitor staff, ensure expectations are consistently met, and step in as shift supervisor when needed. You'll represent departmental goals clearly in team meetings and maintain restaurant standards during shifts when the Director or Restaurant Manager is away. Running Daily Operations Your hands-on approach ensures the team has everything they need—supplies, equipment, and uniforms—to succeed. You'll communicate quality and service concerns directly to the Chef and Restaurant Manager, maintain strict compliance with restaurant policies, and oversee responsible alcohol service in line with local regulations. Opening and closing shifts, managing budgeted targets, and jumping into any role as the situation demands will be part of your regular routine. Delivering Exceptional Guest Experiences You'll connect directly with guests, gathering feedback and addressing concerns with professionalism and empathy. By maintaining optimal staffing levels and encouraging your team to provide outstanding service, you'll create positive interactions that leave lasting impressions. You'll review guest comment cards and satisfaction metrics with your team, model excellent hospitality, and actively work to elevate service standards. Building Your Team You'll oversee continuous training, using all available resources to develop your staff. Regular coaching conversations will help employees understand performance expectations and achieve their best work, supported by clear communication and ongoing feedback. QUALIFICATIONS YOU'LL NEED Education & Experience A Certificate or Diploma from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, or a related field is essential. You'll bring at least two years of hands-on restaurant and bar operations experience, with a minimum of one year in a supervisory or management capacity. Ideally, this experience comes from fine dining establishments, preferably within a five-star hotel environment. Local Candidates Only This position is open to candidates based in Kenya. OUR COMMITMENT TO YOU At Marriott International, we believe our associates come first. We're dedicated to creating an inclusive workplace where diverse backgrounds are celebrated and every team member can do their best work. Whether you're part of Marriott Hotels, JW Marriott, or another brand in our portfolio, you'll join a global community focused on your professional growth, well-being, and success. We're an equal opportunity employer committed to non-discrimination and welcoming associates of all backgrounds, abilities, and experiences.