Associate, Candidate Care Specialist - Global Talent Acquisition

POSITION AVAILABLE AT CLINTON HEALTH ACCESS INITIATIVE, INC. Job Title: Associate, Candidate Care Specialist - Global Talent Acquisition About Clinton Health Access Initiative, Inc. (CHAI) CHAI is a global health organization working in over 40 countries to save lives and reduce disease burden in low- and middle-income countries. Since its founding in 2002 during the HIV/AIDS epidemic, CHAI has grown to address infectious diseases including COVID-19, malaria, tuberculosis, and hepatitis, alongside work in cancer, diabetes, hypertension, non-communicable diseases, vaccine rollout, maternal and child mortality reduction, nutrition, and assistive technology access. The organization partners with governments and the private sector to strengthen health systems through human resources for health, digital health, and health financing programs. CHAI is an Equal Opportunity Employer committed to diversity, inclusion, and fair treatment of all applicants. About the Global Talent Acquisition Team CHAI's Global Talent Acquisition team works across all program areas and country offices to identify, engage, and recruit talented individuals who advance the organization's mission. The team manages full-cycle recruitment using direct outreach, referrals, internal candidates, and job postings while maintaining inclusive and equitable practices throughout every hiring process. Position Overview The Candidate Care Specialist ensures consistent, high-quality candidate experience throughout CHAI's recruitment processes. This detail-oriented, process-driven role manages candidate communications, coordinates with recruiters and hiring managers, maintains data integrity, and generates reporting across all active searches for both external and internal candidates across all regions and roles. Primary Responsibilities Support candidate communications across active searches to ensure timely, clear updates at every recruitment stage. Coordinate directly with recruiters and hiring managers to maintain search momentum, chase updates, flag delays, and follow up on outstanding actions to prevent process stalls. Assist with exception reporting using iCIMS data to identify candidates who have not been progressed, updated, or dispositioned within agreed timeframes and flag required follow-up. Ensure internal applicants receive equal care and communication as external candidates with clear, timely feedback throughout the process. Support the internal mobility process in collaboration with the Manager, Emerging Talent, Partnerships & Candidate Care to ensure internal opportunities are visible, well-communicated, and consistently managed. Maintain candidate data accuracy in iCIMS, updating records and stages in real time to reflect actual candidate status. Coordinate interview scheduling and logistics to keep processes running smoothly and on schedule. Produce regular candidate experience reporting for TA management with clear updates on process performance and areas requiring attention. Handle candidate inquiries and concerns directly with prompt, professional, caring responses and appropriate escalation. Maintain working knowledge of global health and international development to represent CHAI credibly in candidate communications. Required Qualifications and Experience Minimum two years experience in coordination, operations, or candidate-facing roles within recruitment or HR with clear understanding of well-run hiring processes. Strong attention to detail with high standards for follow-through across high volumes of concurrent searches. Proficiency with ATS systems and reporting tools, able to identify process gaps, flag exceptions clearly, and maintain accurate records. Patient, persistent working style comfortable following up with busy individuals politely and professionally until tasks are completed. Strong written communication skills producing clear, warm, professional candidate-facing messages regardless of message type. Ability to work across time zones with distributed teams managing searches spanning multiple regions simultaneously. Working knowledge of global health or international development sufficient to credibly represent CHAI to candidates. Hard Skills Required ATS management and data integrity maintaining iCIMS accuracy across all active searches with disciplined stage progression and candidate record management. Exception reporting using ATS data to identify process stalls, candidates needing updates, and required actions with clear team presentation. Candidate communications writing professional, on-brand messages to candidates at every recruitment stage including rejections with consistent tone and standard. Interview scheduling and process coordination managing diaries, logistics, and candidate communications across multiple concurrent searches. Internal mobility process support coordinating day-to-day operations of CHAI's internal candidate process with accuracy and care. Soft Skills Required Highly organized and methodical, tracking and managing high volumes of moving parts across multiple searches without losing focus. Genuine care for candidate experience, motivated by ensuring every candidate receives clear, respectful, timely treatment regardless of outcome. Calm under pressure managing competing priorities and time-sensitive requests while maintaining care standards for individual candidates. Collaborative team player working through strong relationships with recruiters, hiring managers, and TA team members with ability to influence and follow up without direct authority. Preferred Qualifications Experience working in or recruiting for international NGOs, global health, or international development organizations with understanding of mission-driven candidate landscapes. Experience with reporting or exception management in recruitment