Billing Analyst Africa Business

BILLING ANALYST - AFRICA BUSINESS Posted by Sokify on behalf of The Cigna Group About This Opportunity Join The Cigna Group as a Billing Analyst for Africa Business in this Band 2 Senior Contributor role. We're committed to nurturing talent within our organization and actively encourage internal growth before opening positions to external candidates. If you're ready to advance your career with a company that values its people, we'd love to hear from you. The Role As our Billing Analyst, you'll own a dynamic client portfolio while ensuring flawless invoicing operations across the Africa region. You'll be the bridge between our clients, internal teams, and finance departments across the Middle East and Europe, managing everything from new business setup through to commission settlements and credit control follow-ups. Your day-to-day will include: Setting up new client groups with accurate premium, benefits, and enrollment information Billing clients according to agreed schedules and coordinating with stakeholders on new business and renewals Building strong client relationships by educating them on invoicing, payment processes, and ensuring consistency across regions Managing your portfolio while liaising with finance teams across multiple regions Responding promptly to client inquiries about eligibility and billing, escalating to Sales and Client Management as needed Generating detailed reports on invoicing, commissions, and credit control for management review Following up on outstanding premium payments in line with credit control procedures and coordinating with relevant departments Processing accurate and timely commission settlements for brokers Ensuring all Africa-specific market requirements are met and properly documented Maintaining organized, up-to-date client files with complete product, coverage, and contact information Identifying process improvement opportunities and presenting recommendations to your Team Leader What You'll Need Bachelor's degree or Diploma minimum Minimum 3 years working in the insurance industry 1-2 years of billing experience preferred Advanced proficiency in MS Office, especially Excel Sound understanding of regulatory requirements and their practical application Excellent communication and relationship-building abilities Strong analytical, problem-solving, and decision-making capabilities Ability to organize, prioritize, and manage multiple tasks to team standards Meticulous attention to detail with consistently high accuracy Capacity to work independently and under pressure Strong numeric skills and customer-focused mindset Proactive approach to identifying and implementing process improvements Applicants must meet Cigna Group's posting guidelines to be considered for this role.