BPO Operations Supervisor

BPO Operations Supervisor - SDR Team Lead Position: SDR Supervisor Location: Nairobi, Kenya (On-site) Company: Solvo Global About This Role Solvo Global is looking for a dynamic SDR Supervisor to take charge of our Sales Development Representatives team in Nairobi. In this position, you'll be responsible for elevating team performance, driving consistent achievement of key performance indicators, and ensuring that day-to-day operations align seamlessly with our broader business goals. Your Core Responsibilities You will lead and mentor a team of SDRs while maintaining accountability for their individual and collective results. Your day-to-day duties will include overseeing workflow execution, conducting regular one-on-one coaching sessions, and designing performance improvement plans where needed. You'll monitor the quality of team interactions and ensure strict adherence to established processes. This role also requires you to deliver comprehensive training through shadowing, role-playing exercises, and ongoing skill development. Additionally, you'll generate operational and performance reports for leadership while identifying and rolling out continuous improvement initiatives that strengthen team output. Key Requirements You must bring a minimum of two years of supervisory experience in a sales environment—this is non-negotiable. Previous experience managing SDR, sales, or training teams is highly valued. Advanced or fluent English proficiency is essential for this role, as is a proven track record of strong leadership and sound decision-making. We're seeking someone with a KPI-driven and analytical approach to work, paired with exceptional communication and coaching abilities. You should be comfortable managing large teams and thriving in a performance-focused culture. Compensation and Growth Your earnings will be structured as commission based on team performance, with commissions activated once your team reaches 80% of target achievement. Key metrics driving your compensation include IAs (Initial Appointments) and PCA (Positive Client Acceptance). Beyond financial rewards, Solvo Global offers genuine opportunities for professional advancement and career development within the organization.