Care Admin Support Officers

CARE ADMIN SUPPORT OFFICERS About the Role Ibex Business Solutions, a Nairobi-based business process outsourcing firm founded by UK care sector specialists, is recruiting Care Admin Support Officers to support UK health and social care organisations with compliance documentation, care record management, and CQC audit preparation. You will work directly within UK care management systems, handling genuine care administration tasks rather than general data entry. This is professional healthcare administration delivered remotely from Kenya. Position Details Location: Kiambu, Nairobi (office-based) Working Hours: Monday to Friday, 11:00am to 7:00pm Kenyan time (aligned with UK business hours) Employment Type: Full-time Number of Positions: Multiple openings Salary: Competitive and negotiable Key Responsibilities You will manage care documentation tasks that include completing and updating care plans for UK clients, maintaining CQC-compliant records with full audit trails, updating Medication Administration Record (MAR) charts, logging incident reports and safeguarding records, identifying documentation gaps and compliance anomalies, managing client communication through VoIP and secure platforms, and applying GDPR and UK data protection standards across all records. Who We're Seeking This position suits nurses or former nurses transitioning from clinical work into desk-based professional roles, Health Records and Information Officers with hospital or clinic experience, clinical administration professionals including medical secretaries, ward clerks, outpatient department administrators, and insurance or NHIF officers, medical or nursing students seeking professional experience in UK care sector administration, and individuals with any background involving patient records, care plans, medication administration, or health documentation. Essential Requirements You must have a background in healthcare — whether clinical, health records, or health administration. Strong written English and meticulous attention to detail are essential. You should be comfortable working with digital systems, CRM platforms, and cloud-based software. Understanding of patient confidentiality and data protection principles is required. You must be based in or able to commute to Kiambu, Nairobi. What We Offer Training on UK-specific systems and CQC standards is provided. If you possess healthcare knowledge, Ibex Business Solutions will equip you with everything else needed. For nurses and clinical staff, this role delivers regular daytime hours without night shifts or physical demands, offering entry into the growing UK healthcare outsourcing sector while remaining in Nairobi. For health records and administration professionals, this represents a direct advancement into an international compliance environment with genuine career development prospects. To Apply Submit your CV to info@careadminsupport.co.uk or contact the team directly via LinkedIn.