Chief Operating Officer – Nairobi, Kenya

Chief Operating Officer – Nairobi, Kenya Sokify About the Role We are seeking an experienced Chief Operating Officer to join our leadership team and drive operational excellence across our healthcare operations. This is a strategic role focused on building robust systems, optimizing performance, and scaling our impact across multiple locations. Your responsibilities will include designing and implementing standardized operational processes that enhance efficiency and consistency throughout all hospital functions. You will develop comprehensive performance dashboards and reporting frameworks that equip our leadership team with clear, actionable insights for strategic decision-making. Your commercial expertise will be instrumental in driving revenue growth and expanding patient volume through improved service utilization, enhanced patient conversion rates, and optimized operational performance. You will foster seamless collaboration across clinical and support teams to ensure smooth patient flow, superior service delivery, and complete alignment between departments. You will maintain operational consistency and best practice implementation across our multiple branches, ensuring every location meets our performance standards. Additionally, you will oversee the coordination of marketing, sales initiatives, institutional partnerships, and the operational launch of new service lines to support our growth trajectory. What We're Looking For You bring a minimum of 10–15 years of senior leadership experience within complex, service-driven organizations, with a demonstrated ability to lead and develop large, multi-functional teams. You have successfully implemented operational systems, spearheaded performance management initiatives, and delivered measurable improvements in organizational efficiency. Your strong commercial and operational judgment enables you to drive results in environments where operations, people, and data converge. You possess an MBA, MHA, or equivalent postgraduate qualification. Your leadership approach is collaborative and data-driven, with exceptional communication skills that resonate across executive, clinical, and administrative levels. You are guided by high ethical standards and strong values alignment, thriving in purpose-driven, mission-oriented settings where service excellence and community impact are paramount.