Client Relations Assistant

SOKIFY POSITION ANNOUNCEMENT Client Relations Assistant Cleave Global E Services POSITION OVERVIEW Join our customer-facing team as a Client Relations Assistant, where you'll be the vital link between our customers and internal operations. This role combines customer service excellence with order management expertise, ensuring every customer interaction is smooth, professional, and results in timely order fulfillment. You'll work across multiple systems and collaborate with various departments to deliver outstanding service while maintaining accurate records and data integrity throughout our operations. CORE RESPONSIBILITIES You will handle the full spectrum of customer interactions including fielding inquiries about products, order status, deliveries, and service concerns. Your order processing duties involve accurately entering customer orders into our ERP system while maintaining real-time updates on order status. You'll coordinate closely with picking, packing, invoicing, and warehouse teams to ensure orders move through fulfillment smoothly and customers receive timely delivery updates. Your role extends to managing customer complaints and returns with professionalism and tact, knowing when to escalate complex matters to supervisors. You'll maintain comprehensive records of all customer interactions, transactions, and service activities while supporting the broader sales team in relationship building and customer satisfaction initiatives. Adherence to company policies and procedures across customer service, order handling, and product management forms the foundation of daily operations. WHAT SUCCESS LOOKS LIKE Your performance will be evaluated on several key measures: the accuracy and speed of order processing, your responsiveness to customer queries, how effectively you resolve and escalate complaints, the completeness of ERP data entries, your coordination of timely order fulfillment, and ultimately customer satisfaction levels. Strong collaboration with colleagues across departments will be essential to your success. REQUIRED QUALIFICATIONS You must hold a Diploma in Pharmacy, Nursing, Clinical Medicine, Medical Laboratory, Public Health, or a comparable health-related field. Sales experience within pharmaceutical environments is required. Customer service, order processing, or ERP system experience strengthens your candidacy considerably. Business qualifications or training in customer service, sales, or business administration are valued additions to your profile. ESSENTIAL SKILLS AND ATTRIBUTES Strong customer service instincts combined with excellent communication abilities both written and verbal are fundamental. You'll need keen attention to detail, solid organizational skills, and the ability to prioritize effectively under pressure. Proficiency with computer systems and ERP platforms is necessary, along with a solid grasp of pharmaceutical products and customer needs. You should demonstrate a natural ability to work collaboratively across departments, handle difficult situations diplomatically, and maintain a consistently professional, courteous demeanor. CONTRACT TERMS This is a three-month fixed-term position subject to employment contract conditions.