Client Service Officer - French & Arabic Speaking

Client Service Officer - French & Arabic Speaking Early Career Are you ready to launch your career with one of the world's most respected financial institutions? Join our team at Sokify and discover how you can make a real impact while building a rewarding professional journey. About This Opportunity This Client Service Officer role places you at the frontline of our customer support operations, where your communication skills, analytical thinking, and problem-solving abilities will directly shape client satisfaction. You'll work across multiple communication channels—primarily phone and email—to deliver exceptional after-sales support to our banking clients. Your focus will be ensuring that client expectations consistently align with our service delivery, maintaining the quality standards that keep our clients coming back. What You'll Be Doing As a Client Service Officer, you'll be the trusted point of contact for our clients. Your day-to-day responsibilities will include responding to client inquiries promptly and professionally, collaborating with internal teams to identify and implement solutions, and analyzing client needs to address them thoroughly. You'll communicate resolution outcomes clearly, manage client relationships strategically, and contribute to our continuous improvement culture by gathering feedback and identifying operational enhancement opportunities. Additionally, you'll champion process improvements across the organization while maintaining full compliance with departmental standards and regulatory requirements. Your core duties will involve serving clients with efficiency and professionalism, conducting necessary analysis to support decision-making, and upholding the highest ethical standards in all business interactions. You'll assess risk appropriately when required, demonstrate compliance with applicable laws and regulations, and bring a solution-oriented mindset to every challenge. What We're Looking For You'll need 1 to 3 years of relevant customer service or client-facing experience. Your written and verbal communication must be clear and concise in English and French, with fluency in Arabic (both written and spoken) also required. You should demonstrate a genuine commitment to delivering high-quality customer service with an emphasis on building meaningful client relationships and achieving strong results. Strong investigative and analytical abilities are essential, along with proven risk management skills and the capacity to understand and interpret business metrics. You're self-motivated, capable of persisting through obstacles, and bring demonstrated initiative and creativity to problem-solving. You work well independently but thrive within team environments, manage your time effectively, and possess excellent technical proficiency with Excel and Word. You adapt readily to changing circumstances and maintain flexibility in a dynamic workplace. A Bachelor's degree with a minimum Second Upper classification or equivalent is required. You must demonstrate functional competency in French and Arabic, both in writing and conversation. What Sokify Offers We believe in supporting your success and wellbeing. You'll enjoy a competitive base salary that receives annual review consideration, a business casual work environment with hybrid flexibility (up to 2 days working from home weekly), and comprehensive benefits designed to help you and your family live well, stay well, and save well. We're committed to building a workplace where you feel valued as your authentic self every single day, and where talent from all backgrounds feels energized to join us, motivated to stay, and empowered to grow. By applying, you acknowledge that you have read and understood the Central Bank of Kenya's Prudential Guidelines and other applicable regulatory requirements, along with Citi's policies and code of conduct. You agree to participate in any additional screenings or assessments as required. Sokify is an equal opportunity employer. We welcome applications from all qualified candidates and provide consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.