Contact Center Quality Assurance & Learning Assessor - Clean Cooking

CONTACT CENTER QUALITY ASSURANCE & LEARNING ASSESSOR - CLEAN COOKING Company: Sun King Location: Kenya About the Role Sun King is seeking a dedicated Quality Assurance & Learning Assessor to join our clean cooking division. In this position, you will play a crucial role in maintaining service excellence while developing our customer service team's capabilities. You will collaborate with customer service executives, training specialists, and service managers to deliver outstanding experiences to both existing and prospective clean cooking customers. Your primary responsibilities will include monitoring customer satisfaction levels, evaluating service quality standards, and identifying opportunities for improvement. You will also assess and enhance the knowledge and skills of customer service executives, ensuring they have the tools and expertise needed to perform efficiently and effectively. This dual focus on quality assurance and team development will directly contribute to customer retention and operational success. This role requires someone who understands the importance of customer experience while possessing the ability to coach and mentor team members toward continuous improvement. You will be instrumental in bridging the gap between customer expectations and service delivery, making meaningful recommendations that elevate both individual and team performance.