Coordinator - Business Relationship Management

SOKIFY JOB POSTING Position: Coordinator - Business Relationship Management Organization: United Nations Volunteers Location: Nairobi, Kenya ABOUT THIS ROLE The United Nations Office at Nairobi (UNON), Africa's premier UN headquarters, is looking for a dedicated International UN Volunteer Specialist to join the Information and Communications Technology Services (ICTS) team. This is your opportunity to make a meaningful impact by bridging the gap between cutting-edge technology solutions and the diverse needs of UN operations across East Africa. You'll play a pivotal role in strengthening client partnerships, championing ICT services, and driving strategic technology initiatives that serve the entire UN system in the region. YOUR KEY RESPONSIBILITIES As the Coordinator for Business Relationship Management, you will foster and sustain productive relationships with both internal and external clients while championing the adoption of ICT services across the organization. You'll lead comprehensive marketing and outreach campaigns designed to engage stakeholders and showcase the value of available technology solutions. Your analytical mindset will shine as you assess client requirements and translate them into practical, effective ICT solutions tailored to their unique challenges. Your day-to-day activities will include managing Service Level Agreements and Key Performance Indicators, conducting thorough analysis of service performance metrics, operational costs, and emerging trends, and leveraging customer feedback to identify opportunities for continuous enhancement. You'll contribute substantially to business analytics initiatives, support financial planning and budget management activities, and drive cost recovery strategies. Beyond the numbers, you'll facilitate dynamic workshops and training sessions, lead presentations that inspire adoption, and shepherd teams through organizational change initiatives. Coordinating seamlessly across departments, you'll work with multiple stakeholders on service delivery optimization, product management decisions, and enterprise-wide ICT projects. WHO WE'RE LOOKING FOR Your professional foundation should include a bachelor's degree in Business Administration, Public Administration, International Relations, Computer Science, or a closely related discipline. Bring a minimum of five years of hands-on experience in Business Management, Product Management, Customer Relationship Management, IT Service Management, or comparable fields. You possess a sophisticated understanding of ICT products, services, and ITIL-based best practices. Your technical toolkit includes advanced competency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word. You have demonstrated experience with business intelligence platforms, dashboard development, reporting systems, and data analytics methodologies. What truly sets you apart are your exceptional stakeholder management capabilities, your ability to communicate complex ideas clearly and persuasively, your negotiation prowess, and your confidence presenting to executive audiences. You must be fluent in English, and proficiency in additional UN languages represents a valuable advantage. WHAT WE OFFER UN Volunteers receive comprehensive support through a full-time professional engagement backed by an attractive benefits package. You'll receive a monthly living allowance calibrated to your duty station, ensuring financial security and an appropriate standard of living throughout your assignment. Current Monthly Living Allowance: US$ 2,765 to US$ 3,215 Discover the complete range of benefits and explore the UNV Entitlement Calculator through the Unified Volunteering Platform (UVP) to understand your full compensation package.