Credit Control Officer

SOKIFY JOB POSTING CREDIT CONTROL OFFICER Jacaranda Maternity | Nairobi, Kenya | Finance Department ABOUT JACARANDA MATERNITY Jacaranda Maternity is redefining maternal healthcare across East Africa, delivering high-quality, patient-centered maternity services at affordable prices. Our Nairobi facility serves over 3,000 clients monthly and has earned recognition from prestigious organizations including the Centre for Health Market Innovations, the Gates Foundation, Saving Lives at Birth, and Innovations in Healthcare. Our facilities consistently rank among Kenya's highest quality healthcare providers. Join us in transforming maternal and newborn health across the region. THE OPPORTUNITY We're looking for a highly motivated and results-driven Credit Control Officer to strengthen our Finance team. In this pivotal role, you'll be the guardian of our hospital's financial health, managing accounts receivable, orchestrating timely collections, coordinating insurance follow-up, and building lasting relationships with debtors. You'll drive efficient revenue collection, reduce bad debt exposure, support steady cash flow, and cultivate strong partnerships with insurance companies, corporate clients, patients, and key stakeholders. YOUR RESPONSIBILITIES You'll manage all accounts receivable operations spanning insurance companies, corporates, and patient accounts while hitting monthly collection targets that support our operational and investment needs. You'll monitor debtor balances with precision, implement strategic debt collection approaches, and analyze aging reports to recommend decisive action on overdue accounts. Your role includes resolving outstanding insurance claims, addressing payment delays and claim denials, and managing disputed accounts with finesse. You'll ensure billing completeness and accuracy, reconcile debtor accounts systematically, issue statements and reminders per hospital policy, and resolve billing disputes efficiently. You'll negotiate flexible payment arrangements while maintaining compliance with approved credit terms, nurture relationships with insurers and corporate partners, monitor payment patterns to spot risks early, and maintain comprehensive contracts and records. You'll generate insightful reports on collections performance and revenue indicators, ensure adherence to healthcare billing regulations and internal controls, and champion continuous improvement across credit control and revenue cycle management. YOUR QUALIFICATIONS Bachelor's degree in Finance, Accounting, or related field. Minimum 3-5 years of credit control, accounts receivable, or comparable experience, ideally within healthcare. Proficiency with healthcare billing software and Microsoft Office Suite, especially Excel, plus solid knowledge of healthcare billing and insurance claim processes. You'll bring strong negotiation and debt recovery capabilities, excellent analytical and reconciliation skills, high integrity, meticulous attention to detail, and superior interpersonal and communication abilities. Reports to: Finance Director