Credit Control Officers (3 Positions)

CREDIT CONTROL OFFICERS (3 POSITIONS) Yellow Pages Kenya is recruiting three Credit Control Officers to join our collections team in Nairobi. This is a full-time, on-site position offered on a retainer-plus-commission basis. ABOUT THE ROLE As a Credit Control Officer, you will take charge of recovering outstanding payments by managing overdue accounts with professionalism and persistence. Your primary focus will be following up on delinquent accounts, negotiating realistic repayment arrangements with borrowers, and maintaining detailed records of all collection activities. You will work to resolve payment disputes professionally while collaborating with internal departments to consistently achieve recovery targets. Your work directly impacts the organization's financial health and success. KEY RESPONSIBILITIES Track and follow up on overdue accounts through systematic outreach Negotiate repayment arrangements that work for both the company and borrowers Document all collection activities with accuracy and attention to detail Address payment issues and disputes with professionalism and tact Partner with internal teams to meet established recovery performance targets Monitor ongoing collection performance and deliver regular progress reports WHAT WE'RE SEEKING The ideal candidate brings 2-3 years of demonstrated experience in debt collection, credit control, customer service, or related fields. Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or similar collections environments is highly valued. You must possess strong communication and negotiation abilities, with the capacity to handle sensitive situations tactfully. A results-oriented mindset with proven ability to meet collection targets is essential. Strong analytical and reporting capabilities round out the ideal profile. POSITION DETAILS Location: Nairobi, Kenya Employment Type: Full-time Work Arrangement: On-site Application Deadline: October 29, 2026