Customer Care Executive

CUSTOMER CARE EXECUTIVE Daktari Media Africa About The Role Are you passionate about delivering excellent customer service in a healthcare environment? Daktari Media Africa is seeking a Customer Care Executive to be the welcoming face of our organization. You will manage customer interactions across multiple touchpoints, handle patient intake and discharge procedures, and ensure every visitor receives exceptional service. Key Responsibilities You will be the backbone of our front office operations, greeting patients and visitors with professionalism and warmth. Your day-to-day duties will include processing patient intake and discharge, maintaining accurate referral logs, and managing front office inventory to ensure supplies are always available. Communication is central to this role. You will educate patients, referral sources, and staff about service qualifications and billing options. You will respond promptly to customer inquiries via phone, email, online chat, and social media, always maintaining a calm and constructive approach even when handling challenging situations. Administrative excellence is equally important. You will maintain and update patient records and customer information, schedule appointments for consultations and follow-up visits, and track call-related data for auditing and reporting purposes. When issues arise, you will work to resolve them efficiently, escalating to supervisors when necessary. Additionally, you will provide technical assistance to clients as needed, communicate service excellence standards to team members, and identify opportunities to present relevant company services to customers. You will also document feedback on call issues, training needs, and system downtime to support continuous improvement. Required Qualifications You must hold a minimum KCSE Certificate. A College Diploma in Customer Service is required, though an Associate Degree or higher qualification is strongly preferred. You need at least one year of verified customer service experience. Essential knowledge includes understanding of medical terminology, medical billing practices, insurance reimbursement procedures, and standard office protocols used in healthcare facilities. Familiarity with hospital and clinic operations is important for this position. To Apply Send your application directly to: healthadmin@refineplasticsurgery.co.ke