Customer Service & Logistics Lead SSA

CUSTOMER SERVICE & LOGISTICS LEAD SSA Mars invites applications from experienced supply chain professionals to join our Nairobi operations as a Customer Service & Logistics Lead serving Sub-Saharan African markets. ABOUT THE ROLE You will direct all aspects of inbound logistics, customer service operations, and outbound logistics across our SSA business, commanding a capable team responsible for managing supply operations from end to end. Working collaboratively across multiple departments including Market Collaboration, Sales, Factory Logistics, Quality, Corporate Affairs, Procurement, and Finance, you'll ensure we consistently deliver the right product to the right location at the right time. Your strategic oversight of third-party logistics providers and coordination with government authorities will drive both exceptional service delivery and cost efficiency across the region. QUALIFICATIONS WE REQUIRE You must hold a bachelor's degree in supply chain management, engineering, business, or economics. Eight to ten years of hands-on experience in supply chain operations is essential, with demonstrated expertise in logistics management, customer service delivery, and supply planning. Proficiency in SAP and Microsoft Office applications is mandatory, along with solid capability in Business Intelligence tools. You should be a confident communicator with strong presentation abilities, fluent in English, and capable of maintaining performance under demanding circumstances. An analytical mindset and genuine enthusiasm for leveraging data to drive decisions are important attributes for success in this position. YOUR KEY RESPONSIBILITIES You will craft and execute a comprehensive Customer Service & Logistics strategy tailored to the SSA region, balancing growth objectives with cost reduction and waste minimization. Leading the SSA CS&L team, you'll cultivate organizational capability and establish a culture of high performance. You'll champion operational excellence through continuous improvement across logistics and warehouse functions while managing conversion cost budgets effectively. Managing third-party logistics providers becomes central to your work, ensuring service level targets are consistently met and building operational frameworks alongside sales teams and distributor partners. Overseeing inventory management and product availability remains critical, as you drive toward case-fill targets and deliver superior customer experiences. WHY MARS Join a globally distributed workforce of over 130,000 professionals united by our Five Principles. You'll become part of a purpose-driven organization committed to building tomorrow's world today. From day one, you'll access world-class learning and development opportunities, including Mars University resources. We offer an industry-competitive salary, comprehensive benefits package, and company performance bonus.