Customer Service Representative at Influx

CUSTOMER SERVICE REPRESENTATIVE AT INFLUX About The Role Influx operates as a Support as a Service partner for forward-thinking brands and technology companies across the globe. We manage complete customer support operations on demand, spanning agent teams, leadership, training programs, quality assurance, analytics, and actionable insights. We're seeking a dedicated Customer Service Representative to join our growing team and deliver exceptional support experiences to our fashion-focused clients. What We're Looking For You bring genuine enthusiasm for fashion and e-commerce, backed by practical experience in retail commerce platforms and customer support software like Gorgias or similar CRM tools. Your background includes hands-on work with Shopify and proven success delivering email-based customer support. You're comfortable managing 10-15 customer tickets per hour while consistently maintaining at least a 90% quality score. Your communication skills—both written and verbal—set you apart. You solve problems efficiently, think creatively under pressure, and navigate the competitive fashion landscape with confidence. You stay informed about emerging fashion trends, fabrics, and production processes, allowing you to provide informed, relevant support. Your interpersonal approach is consistently polite and professional, and you genuinely value feedback as a tool for continuous improvement. You work effectively both independently and collaboratively, managing your time strategically while staying organized. You bring a proactive mindset to every interaction, anticipating customer needs and addressing concerns before they escalate. Equipment And Environment Requirements You'll need to provide your own device—laptop or similar (no desktops or Chromebooks). Your setup requires a minimum 50 Mbps internet connection, at least 8GB RAM with Intel i5 10th generation processor or better, a noise-canceling headset, and a quiet, distraction-free working environment. What We Offer Our Reward and Recognition Program, Club 90, ensures your strong performance translates into tangible benefits. We prioritize genuine work-life balance—there's no commuting required, and you recover the time you'd typically spend traveling. We provide an internet allowance to support your connectivity needs, ensuring you have the resources necessary to excel. Location: Kenya-based applicants only.