Customer Service Representative - Kenya (Non-IT, Remote) at Cloverleaf Care

CUSTOMER SERVICE REPRESENTATIVE - KENYA (REMOTE) About This Opportunity Cloverleaf Care, a rapidly expanding US-based healthcare services company, is hiring a Customer Service Representative to join our Operations team on a fully remote basis. This is a direct employment opportunity exclusively for candidates based in Kenya. You'll work full-time from your home during US day shift hours (6:30PM - 3:30AM EAT, Monday through Friday), supporting our growing network of healthcare workers and clients across the United States. We're looking for an outgoing, professional with at least 3 years of customer service experience who thrives in a virtual environment and is ready to make a meaningful impact in healthcare services management. What You'll Do In this role, you will manage essential operations that keep our healthcare services running smoothly: Schedule and coordinate the daily activities of healthcare workers while matching caregivers with clients based on their specific needs Screen, hire, and onboard caregivers to expand our talent pool Maintain regular communication with field staff, building strong relationships that promote our brand and support staff retention Respond to customer inquiries with professionalism and resolve issues promptly through phone and digital channels Prepare detailed daily and weekly staffing reports to track operational metrics Provide administrative support to healthcare workers including HR functions and payroll coordination Manage our service delivery platform to maintain company standards and service quality Develop and maintain strong relationships with US-based team members, taking initiative to build rapport across the organization What We're Looking For Three or more years of hands-on customer service experience in a team-based environment Fluent English proficiency with excellent speaking and writing skills - this is essential for the role Expert-level computer skills including proficiency with documents, spreadsheets, and web-based applications Excellent problem-solving abilities and strong attention to detail Outstanding organizational and time management skills with proven ability to juggle multiple priorities Demonstrated excellence in phone-based customer service with experience working with US or UK consumers Clear, professional phone voice quality and the ability to maintain HD video call quality using home office equipment A dedicated, quiet home office space with reliable high-speed internet connection Strong work ethic, respectful demeanor, and professional approach to all responsibilities Any undergraduate degree Application Requirements To apply, submit a complete resume and cover letter using the Apply button on this page. You must have a laptop or desktop with a webcam, headset, and reliable high-speed internet connection for the video interview stage. Important: Apply only once. Multiple applications may result in automatic rejection. How Our Hiring Process Works After submitting your application, you'll receive an email with a link to a profile form where you can tell us more about yourself. Completing this form is required to move forward as a candidate. We'll review your submission and email you with next steps. Use only the email address you applied with for all communications related to your application. Watch for emails from addresses containing 'cloverleaf-care.breezy-mail.com' - these are our official communications from our secure career portal. If emails land in your spam folder, mark them as not spam so future messages reach your inbox. Do not email general company addresses or attempt to call, as all position inquiries are managed exclusively online. Why Join Us Competitive salary package Genuine career growth opportunities within a professional organization known for industry-leading processes and advanced technology Permanent work-from-home position in a positive, welcoming, and dynamic team environment Comprehensive training and ongoing education support Management recognition and performance-based incentives A workplace culture that genuinely values employees, prioritizes client care, and fosters respect and appreciation for every team member