Customer Service Team Manager - Clean Cooking

CUSTOMER SERVICE TEAM MANAGER - CLEAN COOKING Sun King Nairobi, Kenya ABOUT THE OPPORTUNITY Sun King is seeking an experienced Customer Service Team Manager to lead and develop a dynamic customer service team dedicated to supporting our clean cooking customers. In this role, you will oversee daily operations across multiple communication channels—both voice and digital platforms—while creating an environment where your team excels in delivering exceptional customer experiences. YOUR RESPONSIBILITIES You will manage and inspire a team of customer service representatives, providing hands-on coaching and mentorship to help each agent reach their full potential. Your focus will be on preparing team members to consistently deliver high-quality interactions with customers across all touchpoints. You'll establish clear performance standards aligned with key performance indicators and work closely with your team to ensure they understand and consistently meet or exceed these targets. As a natural leader and strategic thinker, you'll conduct regular performance reviews, identify development opportunities, and implement targeted coaching sessions to drive continuous improvement. You'll balance analytical insight with empathy, creating a supportive environment where agents feel motivated to perform at their best while maintaining open communication with management about team needs and challenges. IDEAL CANDIDATE You bring a proven track record of managing customer service teams with strong results. You're analytical in your approach to performance management, yet accommodating and approachable with staff. You possess excellent communication skills, emotional intelligence, and the ability to motivate diverse personalities. You're comfortable working in a fast-paced environment and demonstrate a genuine commitment to helping your team succeed. LOCATION Nairobi, Kenya