Customer Support Specialist (remote from anywhere)

CUSTOMER SUPPORT SPECIALIST (REMOTE) Company: ScaleSource Location: Remote (Work from Anywhere) Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) Compensation: $1,250 USD/month for first 90 days, then $1,500 USD/month About the Role ScaleSource provides customer support solutions for U.S.-based franchise operators and multi-location businesses where every customer interaction directly impacts revenue. You'll handle incoming calls, email responses, appointment bookings, CRM updates, and administrative tasks. What Makes This Different This isn't a traditional support job. Your core mission is stopping revenue loss caused by customer silence. When a call goes unanswered, that customer calls a competitor. When an email sits unanswered, that job goes elsewhere. When an appointment confirmation never happens, that's a no-show that costs money. When a CRM note says "voicemail left three weeks ago" with no follow-up, that's revenue quietly disappearing. You own the complete customer communication lifecycle. Location managers depend on you so they can focus on operations instead of managing their inbox at 9 PM. What We're Looking For You're someone who works independently without needing step-by-step direction. You thrive when managing a clean queue, keeping CRM records current, confirming schedules accurately, and eliminating loose ends. You take ownership of your work and understand how attention to detail directly protects business revenue. If you need constant guidance on what to do next, this role isn't the right fit. If you take pride in a well-organized workflow with zero outstanding items, you may be exactly who we need.