Director, Franchise Operations - Mid Africa

SOKIFY JOB POSTING POSITION: Director, Franchise Operations - Mid Africa EMPLOYER: Coca-Cola Careers LOCATION: Nairobi, Kenya ABOUT THE ROLE Coca-Cola is looking for a Director of Franchise Operations to lead the franchise operations team as the central orchestrator across multiple business functions and our bottling partnerships. You'll report to the Senior Director of Franchise Operations for Angola and HIMA, working at the intersection of Commercial, Marketing, Revenue Growth Management, Finance, Supply Chain, and Insights divisions. This is a senior leadership position where you'll serve as the primary integrator of the General Manager's commercial strategy, ensuring priorities align, resources are allocated effectively, and execution delivers consistent results across the entire franchise and bottling system. You'll blend operational discipline with enterprise-level thinking, driving both immediate commercial wins and the long-term capabilities required for sustainable growth. KEY RESPONSIBILITIES Franchise and Bottler Partnership Leadership Lead the franchise operations team and work as a strategic partner with bottling partners to shape a focused, aligned agenda that balances near-term execution with long-term capability building. Facilitate regular performance reviews across revenue, volume, market share, distribution reach, visibility, and asset productivity. Establish clear ownership, timelines, and measurable impact targets for corrective action plans when needed. Cross-Functional Integration and Coordination Act as the central connector between Commercial, Marketing, RGM, Finance, Supply, and Insights functions. Ensure commercial priorities and marketing strategies are fully aligned and properly resourced across the franchise system. Identify dependencies, risks, and trade-offs between initiatives and drive proactive resolution to keep the organization moving forward. Budget Management and Performance Governance Oversee the franchise-level budget and operating agenda, ensuring investments directly support strategic priorities. Take ownership of Direct Marketing Investment effectiveness, using insights to inform action and drive performance improvements. Establish disciplined operating rhythms and governance forums with clear escalation mechanisms to track results. Execution and Results Delivery Lead focused execution initiatives on pricing compliance, in-store visibility, cooler placement and productivity, and outlet expansion. Collaborate with the bottler to improve route-to-market strategies across direct, indirect, and micro-distribution channels, then scale models that prove successful. Anticipate and manage operational, supply, and competitive risks through scenario planning and issue resolution. Team Development and Operating Excellence Strengthen the franchise operations team's end-to-end thinking, execution discipline, and ability to collaborate effectively across functions. Model a growth mindset and continuous improvement culture within your department. REQUIRED QUALIFICATIONS AND EXPERIENCE Bachelor's degree in Business, Engineering, Marketing, Finance, or a related field Minimum 12 years of consumer packaged goods experience in sales, commercial operations, franchise management, or trade marketing; bottler partnership experience is highly valued Proven success delivering near-term commercial results while simultaneously building longer-term capabilities with cross-functional teams Strong analytical foundation with demonstrated ability to work across multiple data sources including NielsenIQ, Kantar, sell-in and sell-out data, cooler telemetry and IoT systems, footfall and mobility data, and geospatial and demographic information Proficiency with Business Intelligence tools such as Power BI and advanced Excel; SQL and Python skills are advantageous but not required Demonstrated ability to influence stakeholders without direct authority, manage senior leaders across cultural boundaries, and communicate complex insights in clear, persuasive ways Understanding of local market dynamics within the Mid Africa region Willingness to travel 26-50% as needed to support the franchise team and bottling partner relationships WHAT COCA-COLA OFFERS Career Development: Access to global learning platforms and specialized leadership development programs designed to advance your professional growth Exposure to World Class Leaders: Networking opportunities with Coca-Cola's global leadership team, expanding your perspective on emerging technologies and industry best practices Agile Work Environment: A management approach that removes barriers and empowers you to experiment, test ideas, and drive innovation Company Culture: Coca-Cola operates with a purpose to refresh the world and make a difference, grounded in four core behaviors—curious, empowered, inclusive, and agile. The company values how work gets done as much as the results achieved. POSITION DETAILS Travel Requirement: 26-50% Relocation Assistance: Not provided Application Deadline: July 5, 2026