Front Desk Sales / Clerk

FRONT DESK SALES / CLERK Pantech Kenya Limited Salary: KES 25,000 (Gross) POSITION OVERVIEW Pantech Kenya Limited is seeking a dedicated Front Desk Sales / Clerk to join our team in a full-time, on-site capacity. This role sits at the heart of our customer-facing operations, combining point-of-sale functions with essential administrative support. You will be the first point of contact for our clients, handling inquiries with professionalism while managing the clerical backbone of our sales operations. Your contributions will directly influence customer satisfaction and the efficiency of our daily business processes. KEY RESPONSIBILITIES You will take ownership of customer invoice preparation and issuance, ensuring accuracy and timeliness on every transaction. Your days will involve fielding incoming customer inquiries, answering phones with professional courtesy, and directing callers to the appropriate team members. You will manage petty cash operations with meticulous attention to reconciliation and accountability. Record-keeping forms a critical part of your role. You will maintain organized, up-to-date filing systems for both financial and sales records, capture detailed logs of sales activities including customer information, and ensure that all customer data, sales orders, invoices, receipts, and payments are accurately recorded within our ERP system. Working collaboratively across departments, you will coordinate with our Sales and Production teams on quotations and customer complaint resolutions. You will generate daily, weekly, and monthly sales performance reports and support the Sales Manager in following up on customer inquiries, orders, and after-sales service issues. Your goal will always be ensuring customer satisfaction and retention. You will also handle other administrative duties as assigned. QUALIFICATIONS & EXPERIENCE We are looking for someone with a Diploma in Business Administration or a related field (preferred). Your professional profile should include strong phone etiquette and the ability to manage calls with confidence and courtesy. You must demonstrate excellent clerical skills including record organization, correspondence management, and general administrative competency. Clear, professional communication abilities are essential, as you will convey information regularly to both internal staff and external clients. You should possess basic computer literacy and bring meticulous attention to detail to every task. Experience with Tally ERP and previous receptionist work are valuable additions to your candidacy.