Front Office And Client Services Administrator

FRONT OFFICE AND CLIENT SERVICES ADMINISTRATOR G&A Advocates LLP is a full-service law firm established in 2006 and restructured as a limited liability partnership in 2017. Operating under the principle of "intentionally atop," the firm specializes across five core practice areas: Dispute Resolution; Real Estate & Finance; Policy, Legal Compliance & Legislative Drafting; Corporate, Commercial, Tax & IP; and Technology & Innovation. With headquarters in Nairobi and an additional office in Eldoret, the firm maintains a robust presence throughout Kenya, delivering comprehensive legal solutions to clients across major towns and business hubs, with particular strength in serving the western Kenya region. This is a full-time, on-site position based in Nairobi County, Kenya. As Front Office and Client Services Administrator, you will be the face of the firm, managing all front office operations with professionalism and efficiency. Your key responsibilities will include welcoming clients, fielding inquiries, scheduling and managing appointments, and maintaining the reception area to reflect the firm's high standards. You will coordinate both incoming and outgoing communications, monitor office supplies, and provide comprehensive administrative support. Your primary objective is to deliver exceptional, courteous client service while ensuring smooth daily operations. Candidates should possess strong customer service and interpersonal communication skills, with proven ability to manage client interactions in a professional manner. You must be proficient in reception operations, scheduling, and general administrative tasks, with excellent organizational abilities and capacity to multitask effectively. Proficiency with office equipment, standard software applications, and communication tools is essential. Attention to detail, professional demeanor, and strong written and verbal communication are non-negotiable. Academic qualifications in Business Administration, Office Management, or related disciplines are preferred. Prior experience in client-facing roles or administrative support, particularly within legal or corporate settings, is highly advantageous.