General Manager – Corporate Services

GENERAL MANAGER – CORPORATE SERVICES ABOUT THE ROLE Kenya Re is seeking an experienced General Manager for Corporate Services to drive strategic leadership across Human Resources, Information Communication Technology, Records and Archives, and Administration. In this pivotal position, you will serve as a key executive partner to the Group Managing Director and Board, setting policy direction and ensuring all corporate service functions align seamlessly with organizational strategy, governance standards, and regulatory requirements. This is an opportunity to shape institutional excellence while optimizing operational efficiency across multiple critical business domains. PRIMARY RESPONSIBILITIES Strategic Vision & Leadership Partner strategically with the Group Managing Director and Board on all Corporate Services matters, providing expert counsel on organizational priorities. Develop, implement, and continuously refine policies, strategies, and operational frameworks spanning Human Resources, ICT, Records and Archives, and Administration. Ensure the People Strategy and support services reinforce the Corporation's broader strategic direction and performance targets. Champion governance standards, risk management practices, internal controls, business continuity planning, and quality management systems across the Division. Human Capital & Organizational Excellence Lead workforce planning, talent acquisition, succession planning, and talent pipeline development to build organizational strength. Drive organizational restructuring, development initiatives, and change management programs that enhance institutional effectiveness. Build a high-performance culture through strategic performance management, productivity gains, and genuine employee engagement. Oversee comprehensive talent management including learning and development, leadership coaching, mentoring, and retention programming. Manage employee relations, discipline, grievances, industrial relations matters, and staff welfare in strict compliance with labor legislation. Direct compensation strategy, rewards frameworks, payroll administration, pension management, and employee benefits architecture. Digital Transformation & Technology Leadership Provide executive leadership in ICT governance, digital transformation, systems security, infrastructure management, and technology innovation. Champion implementation and optimization of enterprise resource planning, enterprise content management, business intelligence platforms, insurance management systems, and other automation solutions. Establish robust governance, management, and security protocols for ICT systems, data, and digital assets. Drive technology-enabled innovation and efficiency improvements throughout the organization. Operations, Administration & Records Management Oversee administrative services including facilities, transport, asset management, and office support systems. Manage records and archives operations to guarantee proper creation, classification, retention, security, and retrieval aligned with legal and regulatory standards. Maximize efficient utilization of corporate assets and operational support infrastructure. Champion service excellence and operational efficiency across all administrative functions. Compliance & Risk Framework Ensure adherence to occupational safety standards, labor laws, government directives, ICT governance requirements, and all applicable regulatory obligations. Establish effective internal controls, compliance monitoring systems, and risk mitigation strategies. Drive quality assurance and continuous improvement efforts across the Division. Financial Stewardship & Reporting Develop, manage, and control the Corporate Services Division budget, strategic work plans, procurement planning, and performance reporting. Deploy financial, human, and operational resources responsibly. Monitor divisional performance and deliver timely reports to Management and the Board. Leadership & Culture Development Lead, mentor, appraise, and develop Division staff while fostering professionalism, integrity, and accountability. Build an inclusive, high-performance organizational culture that reflects institutional values. Foster collaboration and teamwork across all functions. Accept additional duties assigned by the Group Managing Director as required. REQUIRED QUALIFICATIONS Education Bachelor's Degree in Human Resource Management, Human Resource Development, Commerce with Human Resource specialization, Business Administration, Public Administration, Information Technology, Computer Science, Records Management, or a related field from an accredited institution. Master's Degree in Human Resource Management, Business Administration, Public Administration, Information Technology, Strategic Management, Governance and Leadership, or equivalent qualification from an accredited institution. Professional Credentials Certified Human Resource Practitioner certification or relevant ICT/Records Management professional certification. Certificate in a Leadership Course of at least four weeks' duration from a recognized institution. Active membership in good standing with the Institute of Human Resource Management, Kenya Association of Records Managers and Archivists, Computer Society of Kenya, or equivalent relevant professional body. Valid practicing certificate from relevant professional body where applicable. Experience Minimum fifteen years of relevant professional experience with at least ten years in senior management or comparable roles. Demonstrated expertise in team leadership, staff supervision, and Board-level engagement. Proven track record in organizational development, corporate governance, strategic leadership, and change management initiatives. Strong proficiency with computer applications and enterprise systems. Established managerial, administrative, and professional competence with consistent delivery of measurable results.