Head of Services - Kenya (Director)

HEAD OF SERVICES - KENYA (DIRECTOR) ABOUT THE ROLE We're seeking an experienced Head of Services to lead our Kenya operations and drive strategic growth across our services portfolio. In this director-level position, you'll oversee multiple teams through a management structure, translating organizational strategy into tangible business results. You'll need a comprehensive understanding of how your function contributes to broader business objectives, combined with deep industry knowledge and awareness of competitive landscapes. Your primary focus will be executing the services strategy for the country while managing all aspects of team leadership, budgeting, planning and policy development. You'll be accountable for the performance, growth and compliance of your entire division, with significant influence over strategic direction and cross-functional collaboration. KEY RESPONSIBILITIES Design, socialize and implement the Services Strategy across Kenya to increase market penetration Expand the bank's service offerings within existing client relationships while attracting new business Collaborate with sales origination teams to develop robust pipelines that drive revenue growth across all client segments Lead multiple teams managing defined client portfolios, overseeing both cross-sell initiatives and retention efforts Serve as a trusted advisor to clients on complex cash management, treasury, working capital and trade services solutions Build and develop high-performing teams while championing a culture of progress and client value delivery Partner with Legal, Compliance, Market and Credit Risk, Audit, Finance and Chief Compliance Officer functions to ensure robust governance frameworks Work with business partners to develop and execute country-specific strategies aligned with organizational goals Establish a culture centered on responsible finance, sound governance, expense discipline and ethical business practices Assess risk-reward implications of business decisions and instill these principles across your teams Maintain full adherence to the Code of Conduct and Plan of Supervision for Global Markets and Securities Services Ensure compliance with applicable laws, regulations and internal policies while safeguarding firm reputation and client assets WHAT YOU BRING Minimum 15 years of professional experience with 8-10+ years in management roles Deep knowledge of banking products, services and market dynamics Advanced marketing and sales expertise with a genuine customer-first philosophy Proven success selling cash management, trade and technology-based consulting solutions Demonstrated ability managing substantial client relationships from banking or product perspectives Clear, concise communication skills demonstrated consistently in writing and verbal interaction Persuasive, articulate communication style that resonates with diverse audiences Strong interpersonal abilities for managing relationships across internal and external stakeholders Solid team collaboration skills with capacity to inspire and develop others Excellent organizational and planning capabilities Ability to synthesize complex solution and technical information into cohesive proposals within demanding timelines Recognized leadership abilities with strong execution track record Entrepreneurial mindset and approach to business challenges WHAT WE OFFER Full-time position with flexible working arrangements including hybrid options (up to two days remote per week) Competitive base salary reviewed annually Comprehensive benefits package supporting wellness, lifestyle and financial security for you and your family Professional development and advancement opportunities within a dynamic organization Inclusive workplace culture where you can bring your authentic self to work Recognition and empowerment to reach your full potential SOKIFY COMMITMENT TO DIVERSITY AND INCLUSION We are an equal opportunity employer. Qualified candidates receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. If you require reasonable accommodations during the application or interview process, please let us know.