IT Local Support Agent - Nairobi, Kenya

IT LOCAL SUPPORT AGENT - NAIROBI, KENYA Position Type: Freelance / Independent Contractor (On-site Only) Location: Nairobi, Kenya ABOUT THIS OPPORTUNITY SCC España is seeking an experienced IT Local Support Agent to deliver comprehensive technical assistance and operational support to our Nairobi office. If you're a resourceful problem-solver who thrives in a hands-on environment and can manage everything from employee onboarding to hardware coordination with local vendors, this role offers the autonomy and variety that independent contractors value. This position is exclusively available to freelancers and independent contractors. You will work on-site with no remote options. YOUR RESPONSIBILITIES Employee Equipment Management Prepare and configure laptops and equipment for newly hired team members. Process and securely recover devices from departing employees. Technical Problem-Solving & Support Deliver direct troubleshooting and user assistance across a range of equipment and systems including meeting room setups, printers, auditorium technology, laptops, smartphones, network cabling, headsets, keyboards, mice, and basic network infrastructure. Support Ticket Administration Track, manage, and resolve IT support requests according to established service level agreements. Maintain accurate records of all IT hardware and accessory inventory. Flexible Support Delivery Provide both remote assistance when needed and on-site technical setup, maintenance, and repairs as required. Vendor Relations & Procurement Source and order IT equipment following company procurement protocols. Manage access card configuration for staff. Identify, evaluate, and coordinate with local service providers for laptop procurement, hardware recycling, AV installation, and access card printing. Documentation & Reporting Log completed work and hours with IT management. Contribute to company events and cultural activities. Identify and propose practical technical solutions to emerging local operational challenges. QUALIFICATIONS YOU SHOULD HAVE Documented experience in IT support, helpdesk operations, or local IT management roles. Strong troubleshooting capabilities across hardware, software, and networking fundamentals. Capacity to juggle multiple priorities and work through technical issues independently. Clear communication skills and a genuine commitment to customer service. Proven track record collaborating with external vendors and managing provider relationships. Full availability for on-site work in Nairobi with no flexibility for remote arrangements. Registered and operating as a freelancer or independent contractor. WHAT THIS OFFERS YOU Direct collaboration with an international organization. Access to diverse technical challenges in a dynamic work setting. Freelance flexibility combined with meaningful, results-driven work. NOTE: At SCC, we prioritize the privacy and security of your information. Any data we collect is handled in full compliance with current data protection legislation. When you submit your application, SCC will process your information according to our privacy policy, available on our website under Legal > Privacy Notice > Flexible Resourcing.