Key Account Manager - Nairobi

KEY ACCOUNT MANAGER - NAIROBI About Capi Money Capi is building the financial infrastructure that emerging markets deserve. With backing from top-tier investors including Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, the company is transforming how businesses access global trade finance. The mission is straightforward: make the global financial system fairer and more accessible by enabling importers to pay international suppliers with ease. Capi's platform empowers businesses to expand rapidly, create jobs, and drive prosperity across their regions. The team spans approximately 100 people across 10 countries, united by ambition and a commitment to making tangible global impact. Capi has been recognized as a Startups UK Top 100 company (No. 24), featured in Viva Technology's Top 100, and named among Welcome to the Jungle's Fintech's Finest Top 50. The Commercial Team Capi's commercial team is the engine driving growth. This is a group of curious, hands-on builders who spend time in the field meeting customers, understanding their challenges, and crafting real solutions to simplify cross-border payments. Using HubSpot, the team maintains structured, data-driven processes that transform customer interactions into measurable growth. Team members embody an entrepreneurial spirit, taking ownership of results, letting data guide decisions, and genuinely supporting businesses through their international payment challenges. The Role You will be the strategic partner and growth driver for Capi's most important corporate clients. This position blends commercial strategy, relationship management, and customer success, ensuring top-tier clients maximize value from Capi's international payments platform. You'll identify expansion opportunities, serve as a trusted advisor to senior stakeholders, and advocate for client needs internally. By combining market insight with hands-on engagement, you'll directly influence retention, revenue expansion, and long-term customer satisfaction. This field-oriented role balances office-based work with regular client visits across key business hubs in Africa. Your Key Responsibilities Account Growth and Relationship Management Lead the development and maintenance of trusted relationships with Capi's strategic clients, ensuring their continued success and growth. Identify expansion opportunities within existing accounts to increase transaction volume and drive product adoption. Create and execute account plans targeting retention, upselling, and customer advocacy. Monitor account performance and satisfaction metrics consistently, ensuring Capi's value proposition remains strong and differentiated. Customer Success and Retention Engage proactively with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation. Anticipate client pain points and collaborate across internal teams to resolve issues quickly. Guide customers toward full platform utilization through business reviews and optimization sessions. Convert client feedback into actionable insights that enhance customer experience and inform product development. Collaboration and Market Intelligence Partner closely with product, operations, and compliance teams to deliver seamless client experiences and location-specific solutions. Act as the voice of the customer within Capi, ensuring feedback shapes product and operational decisions. Gather and share competitive and market intelligence to strengthen Capi's regional positioning. Document client success stories and build scalable management playbooks applicable across markets. What We're Looking For Experience You bring 3 to 5 years of Key Account Management, Business Development, or Sales experience in high-performing environments, ideally within fintech, banking, international payments, or B2B SaaS. You have a demonstrated track record managing senior-level client relationships and driving revenue growth. Experience working in or with emerging markets is essential. Skills and Competencies Strong relationship-building, negotiation, and communication abilities. Analytical and results-driven mindset with commercial acumen. Highly organized, autonomous, and adaptable to fast-paced, evolving environments. Proficiency with CRM systems and data analysis to monitor and enhance account performance. Fluent French with professional English proficiency; local language skills are a plus. Key Attributes Genuine passion for Capi's mission to democratize global finance. A "no task is too small" mentality and willingness to go the extra mile for customers. Prior experience in early-stage VC-backed startups, top-tier consulting, or fast-growth fintech environments preferred. Curious, resilient, and energized by rapid growth and continuous learning. Flexibility to divide time between office work and nationwide field visits to strengthen client relationships. What We Offer Competitive salary, share options, and a comprehensive benefits package. Full-time position with flexibility on start date to accommodate notice periods. An equal opportunity employer welcoming candidates from diverse backgrounds. Support throughout the interview process, including accessibility accommodations and format flexibility as needed