Lufthansa Group Station Manager Nairobi

LUFTHANSA GROUP STATION MANAGER NAIROBI Deutsche Lufthansa AG About the Role The Lufthansa Group is seeking an experienced and dynamic Station Manager to oversee ground handling operations at our Nairobi station and remote locations. This is a pivotal leadership position where you will drive operational excellence, uphold the highest safety and security standards, and deliver exceptional customer experiences. You will manage all aspects of station operations while ensuring compliance with regulatory requirements and internal directives from the Lufthansa Group operator. Key Responsibilities As Station Manager, you will lead a comprehensive range of operational duties including: Managing all station operations to ensure safe, efficient and exceptional service delivery across the facility and remote locations. Establishing and maintaining a strong culture of safety, security and quality awareness throughout the team while implementing proper training standards and ensuring staff competence. Overseeing the complete organization of the station including IT systems, user access management, accounting, filing, staff training, databases and reporting tools. Ensuring personnel planning and development are aligned with target agreements, performance appraisals and budget constraints. Verifying that all internal and external staff meet the handling standards required by respective carriers and local regulatory requirements. Maintaining compliance with all directives from the Lufthansa Group operator regarding safe and secure ground operations. Representing the Lufthansa Group professionally with internal and external partners. Performing additional duties as assigned by supervisors. What We're Looking For To succeed in this role, you should possess the following qualifications and attributes: A Bachelor's degree from an accredited institution. Minimum three to five years of professional experience in airport ground operations or related aviation environment. Demonstrated leadership experience with proven ability to manage teams effectively. Fluency in English language, both written and verbal. Professional knowledge of airline operations or service partner procedures. Comprehensive understanding of airport procedures, processes and compliance requirements. Proficiency with computer systems and airline-specific software platforms. Strong working knowledge of MS Office applications. Exceptional commitment to safety and security protocols. Strong ability to perform effectively under pressure and manage competing priorities. Demonstrated experience with change management initiatives. Excellent customer orientation and service delivery mindset. Outstanding reliability, integrity and professional conduct. Budget responsibility including both cost control and revenue management. Ability to work flexible shifts as required by station operations. Valid legal work permit for employment in Kenya. Willingness to travel as operational needs require. Ability to work outdoors in various weather conditions. Capability to manage high-stress situations professionally. Applicants should submit a detailed CV or resume along with a motivational letter explaining their interest in the position. About Deutsche Lufthansa AG The Lufthansa Group is the largest airline group by revenue in Europe, operating a global network with approximately 100,000 employees worldwide. In the 2025 financial year, the group generated revenue of EUR 39,597 million. The organization operates across multiple business segments including Passenger Airlines, Logistics, Maintenance Repair and Overhaul (MRO) and Additional Businesses, supported by dedicated Group Functions. The company may provide relocation assistance to the successful candidate.