Office Operations Officer - kenya at ITM Kenya Ltd

Office Operations Officer - Kenya at ITM Kenya Ltd Company: ITM Kenya Ltd About the Role ITM Kenya Ltd, a trusted partner delivering comprehensive HR solutions and business success services, is seeking an experienced Office Operations Officer to drive operational excellence across the organization. In this pivotal role, you will oversee and optimize daily operations by ensuring efficient resource utilization, effective project execution, and consistently high-quality service delivery. Key Responsibilities Operations Management Manage day-to-day business activities across the organization, optimizing processes and resources including staff, materials, and technology to maximize efficiency, boost productivity, and reduce costs. Collaborate with country heads across the ISAT Group of companies on operational matters. Identify improvement opportunities and implement strategic changes to enhance overall productivity. Process Enhancement and Analytics Analyze operational data to improve workflow efficiency, minimize errors, and increase productivity. Develop and manage departmental budgets, review expenditures, and optimize financial performance. Lead teams effectively through staffing decisions, professional development, and morale management. Ensure day-to-day operations align seamlessly with company strategic objectives. Project Coordination Work collaboratively with project managers and cross-functional teams to deliver projects on time, within budget, and to quality standards. Monitor progress, establish realistic deadlines, and gather continuous customer feedback to drive improvements. Customer Relations Partner with the customer support manager on all customer-facing operational matters. Take ownership of supervising daily operations that impact customer satisfaction. Engage in customer management activities and site visits to ensure exceptional customer experience. Vendor and Cost Management Coordinate vendor relationships and negotiate favorable pricing arrangements. Cultivate and maintain strong supplier relationships, evaluate service level agreements, and negotiate costs to achieve significant savings. Conduct cost analyses, assess solution implementations, and schedule delivery for sold solutions. Compliance and Regulatory Ensure the organization maintains full business compliance by working closely with the group regulatory officer. Coordinate quarterly regulatory filings and maintain all necessary licensing and permits. What We're Looking For Bachelor's degree in Business Administration, Telecommunications, or related field. Minimum 2+ years of progressive experience in a similar operations role, preferably within the telecommunications industry in a fast-paced, dynamic environment. Proven success record in managing and improving operations. Experience managing operations in complex environments involving coordination with multiple stakeholders across different countries. Strong negotiation and conflict resolution capabilities. Excellent verbal and written communication skills in English.