Operations Customer Expert | Nairobi Based | TP Kenya

OPERATIONS CUSTOMER EXPERT | NAIROBI | TELEPERFORMANCE KENYA About the Role Join Teleperformance Kenya as an Operations Customer Expert and become the voice of exceptional customer service. In this dynamic position, you'll be at the heart of our customer experience operations, handling inquiries across multiple channels while maintaining the highest standards of professionalism and care. This role offers the perfect blend of customer interaction, problem-solving, and operational excellence for someone passionate about delivering results in a fast-paced environment. What You'll Do You'll take ownership of customer interactions across phone, email, and chat channels, responding with speed and empathy to every inquiry. Your deep product knowledge will enable you to resolve customer concerns efficiently and thoroughly. You'll document all customer touchpoints meticulously, maintain detailed records of interactions and transactions, and escalate issues appropriately. Your role extends beyond individual customer interactions—you'll coordinate with colleagues to ensure seamless service delivery, identify process improvements, and provide valuable feedback on customer service efficiency. You'll also manage database records, prepare status reports on customer service metrics, and conduct data entry and research to troubleshoot customer issues. Most importantly, you'll build lasting customer relationships by handling concerns with professionalism, speed, and genuine care. What We're Looking For You bring a minimum of one year of customer service experience and hold a degree or diploma in a related field. Your typing speed reaches 40 words per minute with 90% accuracy or higher, and your English proficiency is at C1 level with exceptional grammar. You're proficient in IT programs including Microsoft Word and Excel. Beyond technical skills, you possess outstanding written and verbal communication abilities, excellent phone etiquette, and elevated speech standards. You're naturally proactive, self-motivated, and demonstrate strong initiative. You thrive in detail-oriented environments, multi-task effectively, and absorb complex information quickly—whether about brand history, product offerings, or communications strategies. Your people skills are genuine, and you're comfortable working flexible shifts including day and night schedules. Note: Due to the high volume of applications received, only shortlisted candidates will be contacted for interviews.