Outlets Manager

OUTLETS MANAGER Posted: 5 hours ago Company: Accor Industry: Hospitality Job Type: Full Time Workplace: On-site Location: Nairobi County, Kenya Qualification: Diploma Experience Required: Mandatory Salary: Undisclosed Benefits: Yes ABOUT THE ROLE Step into a leadership position where you'll oversee the complete food and beverage operations of a prestigious luxury hotel. As Outlets Manager, you'll be the driving force behind creating exceptional dining experiences across multiple outlets, blending operational excellence with genuine hospitality. Your decisions will shape guest satisfaction, drive profitability, and set the standard for service quality across the property. CORE RESPONSIBILITIES Develop and execute the annual promotional calendar for all outlets, ensuring strategic alignment with business objectives and market demand patterns. Manage all daily operational aspects including opening and closing procedures, service coordination, and adherence to brand standards across all food and beverage areas. Build and lead a high-performing service team through recruitment, ongoing coaching, and mentorship that fosters accountability and professional growth. Optimize staffing schedules and labor costs while maintaining adequate coverage during peak periods without compromising service standards. Monitor financial health by analyzing revenue streams, controlling expenses, reviewing daily performance metrics, and implementing corrective measures as needed. Implement and maintain rigorous cash handling procedures, till reconciliation protocols, and inventory systems to protect profit margins and minimize waste. Provide hands-on leadership during service periods, actively supporting teams during busy shifts to ensure consistent guest experiences. Conduct regular compliance audits covering cleanliness, hygiene standards, food safety protocols, and equipment maintenance according to regulatory and company requirements. WHAT WE'RE LOOKING FOR Diploma in Hospitality Management, Hotel Management, Food and Beverage Management, Business Administration, or related field. Minimum five years in food and beverage operations management with at least two years in a supervisory leadership role. Strong expertise in restaurant service standards, point-of-sale systems, inventory control, and administrative back-of-house processes. Proven ability to lead diverse teams effectively, develop staff capability, and deliver measurable operational results. Solid financial management skills including sales data analysis, budget administration, and cost optimization strategies. Thorough knowledge of food safety regulations, health codes, and industry-standard sanitation practices. Excellent communication and problem-solving abilities with the capacity to perform effectively under pressure in dynamic environments. WHY JOIN ACCOR Become part of a globally respected luxury hospitality organization committed to your professional development. You'll gain access to comprehensive international training programs, an employee benefits card providing discounts across the entire Accor hotel portfolio, and opportunities to contribute to meaningful sustainability initiatives. Work with a team dedicated to conservation efforts, including rare species rehabilitation programs, while building a career rooted in excellence and legacy.