Patient care representative

Patient Care Representative - Part Time (Onsite, Kenya) Solvo Global is seeking a Patient Care Representative to deliver outstanding patient support while upholding strict OSHA and HIPAA compliance standards. In this role, you'll be the voice of compassionate healthcare service, managing patient interactions with professionalism and precision while maintaining meticulous records and coordinating seamless scheduling. What You'll Do Deliver empathetic and professional support to patients across multiple communication channels, creating positive healthcare experiences. Manage appointment scheduling with careful attention to calendar optimization and capacity planning. Maintain accurate and secure patient records within EHR/EMR systems while ensuring all data handling meets regulatory requirements. Process incoming calls, emails, and patient inquiries with efficiency and care. Verify patient information and confirm pre-visit requirements to ensure smooth clinical encounters. Address patient concerns with a calm, solution-focused approach that prioritizes their needs. Work collaboratively with both clinical and administrative teams to create a cohesive care environment. What We Need Minimum one year of demonstrated experience working in a call center environment. Strong written and verbal communication abilities with proven conflict resolution skills. Exceptional attention to detail coupled with strong organizational capabilities. Capacity to manage multiple tasks simultaneously while maintaining quality under pressure. Advanced English proficiency at C1 level or equivalent. Preferred Qualifications Hands-on experience with EHR/EMR systems and medical scheduling platforms. Knowledge of OSHA and HIPAA compliance regulations and best practices. Position Details Location: Onsite at Oasis Outsourcing, Royal Offices, Kenya Schedule: 26 hours per week within the 3:00 AM - 3:00 PM Kenyan time window