P&C Operations Training Specialist

P&C Operations Training Specialist International Rescue Committee About the Role The International Rescue Committee is seeking a P&C Operations Training Specialist to design and deliver comprehensive training programs that enable employees and managers to succeed as the organization undergoes People & Culture transformation initiatives. This position is critical to rolling out Workday enhancements, process changes, and digital capability improvements across the organization. You will partner with Change Management Specialists, Business Analysts, and P&C Partners to translate stakeholder needs into practical, engaging learning experiences that drive adoption and capability development at scale. Key Responsibilities Training Design and Program Development You will lead end-to-end training design and delivery aligned with the Global Workday Learning Strategy and Rollout Training Methodology. Before each major rollout, you will conduct training needs assessments that build on change management impact assessments, identifying specific requirements for each user group including format preferences and timelines. You will develop diverse training assets including job aids, quick reference guides, process documentation, facilitator materials, and e-learning content while establishing reusable templates and standards. You will facilitate both live and virtual training sessions for P&C and non-P&C users, adapting your delivery approach for different audiences and organizational contexts. Measurement and Continuous Improvement You will build an evaluation framework measuring training effectiveness through participant feedback, assessments, and post-training adoption data. You will track training completion and content-effectiveness metrics to inform organizational adoption reporting. Conducting post-implementation reviews on training initiatives, you will use findings to refine future delivery approaches and stay current on Workday training methodologies and adult learning principles. Cross-Functional Collaboration You will work closely with the Change Management Specialist to ensure training design reflects genuine stakeholder readiness. You will establish and maintain a centralized training library with appropriate governance structures. Through building reusable templates, toolkits, and standards, you will enhance the team's training capability across all P&C transformation projects. Required Qualifications and Experience You bring three to five years of experience in training, learning and development, ideally within system rollouts or process change initiatives. You have demonstrated experience building training tools, templates, or frameworks. Solid working knowledge of Workday from an end-user or training perspective is strongly advantageous. Instructional design background or certification is valued, as is experience working in complex, matrixed organizations. Experience creating microlearning content and working with tools such as Articulate 360, Adobe Suite, or Moodle is preferred. Core Competencies You possess strong instructional design capabilities—assessing needs, building practical learning materials, and adapting content for different roles, formats, and audiences. You are a confident facilitator of live and virtual sessions for diverse groups with clear, adaptable communication skills. You are data-aware, able to define training effectiveness metrics, interpret findings, and recommend actionable improvements. You are well-organized and manage multiple concurrent workstreams while maintaining attention to detail. Work Environment and Standards This position offers a standard office environment with remote work flexibility two to three days weekly. The role is open to candidates located and authorized to work in Kenya, Lebanon, and Colombia. As an IRC employee, you will adhere to the IRC Way—Standards for Professional Conduct—which emphasizes Integrity, Service, Equality, and Accountability. You will comply with organizational policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing with Protection from Retaliation. About the International Rescue Committee Founded in 1933 at Albert Einstein's call, the IRC responds to the world's worst humanitarian crises, restoring health, safety, education, economic opportunity, and dignity to people devastated by conflict and disaster. Operating in more than 40 countries and 29 U.S. cities, the IRC stands as one of the world's largest international humanitarian organizations. The organization is built on the principle of putting clients at the center of all work, using evidence-based approaches to deliver lasting impact. If you are a solutions-driven change-maker passionate about positively impacting millions of lives globally, the IRC welcomes your application.