Sales & Operations Assistant

SALES & OPERATIONS ASSISTANT Tandeli Bakery About Tandeli Tandeli is an artisan microbakery that started in Kitisuru and recently opened its first retail outlet and coffee shop on Rhapta Road. We specialize in sourdough-based products, pastries, deli items, and proudly feature the best of Kenyan produce alongside authentic Gujarati ingredients. Our vision is to become Nairobi's finest artisan bakery while serving exceptional coffee and heritage home-cooked Gujarati cuisine. The Role We are seeking a detail-oriented Sales & Operations Assistant to support our growing bakery operations. You will be the backbone of our daily workflow, managing order coordination, customer service, scheduling, inventory tracking, and administrative functions. This is an ideal opportunity to work in a dynamic startup environment where your organizational skills and customer focus directly impact our success. Working Hours and Schedule Full-time position, 45 hours per week across 5 days Operating hours: 7:00am - 5:00pm Tuesday to Saturday (days may vary based on operational needs) Key Responsibilities ECOMMERCE & ONLINE SALES SUPPORT Process orders accurately through our CRM system for online sales Guide new customers through our online ordering process and explain our baking schedule and order deadlines Verify advance payments and reconcile against proof of payment documentation Handle customer inquiries via phone, email, and in-person with professionalism and efficiency Educate customers about our products and gather valuable feedback DELIVERY COORDINATION Compile and organize delivery lists for each bake day, ensuring accurate customer details and delivery instructions Liaise with delivery providers to coordinate daily deliveries Send delivery lists to the delivery team the day prior and confirm receipt Assist with packing orders and perform quality checks before dispatch Confirm rider arrivals and verify correct order collection Communicate dispatch status and collection readiness to customers ADMINISTRATIVE & OPERATIONAL SUPPORT Manage daily administrative operations to ensure smooth bakery workflow Execute Odoo POS system tasks and related technical functions Process monthly PAYE statutory payments Monitor inventory levels and coordinate supply orders with vendors Manage purchase orders and stock control Maintain organized filing systems, updated databases, and accurate bakery reports Support management with reporting, documentation, and general office duties Ensure compliance with hygiene, safety, and company procedures throughout the bakery Qualifications and Experience Required Minimum 2 years of experience in a customer service or administrative role within Kenya Proven experience using Odoo POS or similar point-of-sale systems Solid understanding of basic accounting principles Previous experience working in a startup environment Proficiency with Microsoft Office applications Strong attention to detail and organizational skills Salary Competitive salary based on experience How to Apply To apply for this position, complete the online application form at: https://docs.google.com/forms/d/e/1FAIpQLSfqxZDcbGVDJLszypgLFSFRA_m1lxmKGWRLTaoZIVw9h9GKkw/viewform?usp=publish-editor Due to the volume of applications received, we are only able to contact candidates selected to proceed to the next stage of our recruitment process. If you do not hear from us within one month, please assume we have moved forward with other candidates.