Security Analyst – Client Trust & Support - Kenya

SECURITY ANALYST – CLIENT TRUST & SUPPORT Sokify About This Opportunity Join Sokify as a Security Analyst – Client Trust & Support and become the bridge between our security infrastructure and the customers who depend on it. In this client-facing role, you'll serve as a trusted advisor, helping enterprise customers and prospects understand, evaluate, and navigate our security, privacy, and compliance environment. You'll work across Security, Operations, and Sales teams to build confidence in our platform while translating complex security concepts into clear, actionable guidance. Key Responsibilities Customer Security Engagement Act as the primary contact for enterprise customer and prospect security inquiries and concerns. Lead customer-facing discussions on security controls, compliance posture, privacy practices, and operational security processes. Collaborate with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations. Facilitate security-related onboarding for enterprise customers and help them understand how we manage security and compliance in practice. Security Reviews & Assessments Manage customer security questionnaires, vendor risk assessments, and due diligence reviews from start to completion. Support customer audits and coordinate evidence requests. Convert internal security controls into clear, customer-friendly documentation. Build and maintain reusable security resources, FAQs, and knowledge materials. Work with engineering, infrastructure, and security teams to validate technical responses and ensure accuracy. Client Trust Operations Develop and maintain scalable workflows for handling client security reviews, trust requests, and evidence coordination. Track customer security commitments, follow-ups, and outstanding questions through resolution. Monitor recurring customer concerns and collaborate internally on documentation improvements and process refinements. Support trust center initiatives, customer assurance programs, and compliance documentation efforts. Incident & Operational Support Coordinate with internal teams on customer communications during security incidents or operational disruptions. Prepare customer-facing summaries, status updates, and post-incident materials. Partner with Security and Infrastructure teams on remediation tracking and customer notification. Participate in post-incident reviews and help shape customer-facing reporting. Program & Process Improvement Streamline workflows for customer trust operations and security assurance. Standardize customer response templates, security artifacts, and operational procedures. Help maintain and improve compliance-related customer documentation. Identify trends in customer security concerns and work internally on remediation strategies or product roadmap enhancements. What We're Looking For Required Qualifications Minimum 3 years of professional experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related fields. Demonstrated experience supporting customer security reviews, questionnaires, audits, or evidence requests. Excellent written and verbal communication abilities with the capacity to explain security and compliance concepts clearly to diverse audiences. Strong organizational skills and proven ability to manage multiple customer requests simultaneously. Experience working collaboratively across Sales, Legal, Product, Customer Success, Infrastructure, and Security functions. Sound judgment when handling sensitive information, customer communications, and security documentation. Preferred Qualifications Background in B2B SaaS, enterprise technology, or regulated customer environments. Knowledge of compliance frameworks including SOC 2, ISO 27001, GDPR, HIPAA, or comparable standards. Familiarity with identity providers, endpoint security, logging and monitoring systems, cloud security, and SaaS security concepts. Experience supporting enterprise customers through procurement or security review processes. Track record managing customer-facing incident communications. Expertise in AI, data protection, or privacy-related security topics. Professional security or compliance certifications such as Security+, CISSP, CISA, CISM, or GIAC credentials. Why Join Sokify Work in a way that actually works for you. We offer weekly pay, comprehensive benefits designed for real life—including pet perks—and genuine growth opportunities with global scope. You'll operate on an international stage alongside world-class leaders where your contributions genuinely matter. This isn't about following scripts or checking boxes. You're here to create meaningful impact while building skills that reshape your career trajectory. Our culture celebrates unconventional thinking and mutual success. You'll be surrounded by curious, ambitious people who challenge the status quo and grow together. From your first day, you'll receive intensive onboarding, hands-on mentorship, and targeted development programs built to accelerate your growth. Our high-performance environment thrives on collaboration, constructive feedback, and shared commitment to excellence, backed by real investment in your development. Ready to make your mark? Apply now to connect with our recruiting team. We're excited to learn about your experience and explore how you can contribute to Sokify's continued success.