Service Centre Technician- Phones

SERVICE CENTRE TECHNICIAN - PHONES Company: Sun King Location: Tatu City, Kenya ABOUT THIS OPPORTUNITY Sun King is seeking a detail-oriented Service Centre Technician to join our growing team. In this role, you'll play a crucial part in maintaining the quality and reliability of customer-returned mobile devices. Your expertise will directly impact customer satisfaction and operational excellence across our service centre. YOUR RESPONSIBILITIES As a Service Centre Technician, you will inspect, diagnose, and grade returned mobile devices against Sun King's rigorous quality standards. You'll conduct comprehensive physical and functional assessments, perform systematic troubleshooting, and maintain meticulous documentation of all findings. Your work will be vital in identifying device conditions, pinpointing technical issues, and ensuring every unit meets our service benchmarks. You'll collaborate closely with our After-Sales team to maintain efficient service timelines and uphold compliance with established procedures. Your contributions will directly support overall operational efficiency and help us deliver excellent service experiences to our customers. WHAT YOU'LL NEED This position requires technical proficiency in mobile device diagnostics, strong attention to detail, and the ability to work methodically through complex troubleshooting processes. You should be comfortable with documentation systems, capable of following standard procedures consistently, and committed to maintaining high quality standards. Excellent communication skills and the ability to work effectively within a team environment are essential. If you're passionate about technical excellence and take pride in delivering quality service, we'd like to hear from you. Apply now through Sokify to join Sun King's dynamic service centre.