Service Delivery Cordinator

SERVICE DELIVERY COORDINATOR Company: Baker Hughes About the Role Baker Hughes is seeking a Service Delivery Coordinator to join our Kenya operations and drive excellence in customer service delivery. In this position, you will be the linchpin ensuring that every project we undertake meets our highest standards for quality, timeliness and profitability. You'll coordinate complex job activities across multiple departments, manage client relationships from preparation through closeout, and safeguard the financial success of assigned contracts. Your Key Responsibilities You will oversee all aspects of job execution while maintaining unwavering commitment to health, safety and environmental standards. Your day-to-day work includes scheduling and deploying resources according to job specifications, monitoring progress against contractual obligations, and serving as the primary point of contact for clients throughout the project lifecycle. You'll ensure our teams understand and fully capitalize on contract terms, manage invoicing to prevent revenue leakage, and pursue timely cash collection. When risks emerge that could impact our ability to deliver on client objectives—whether operational constraints or scope challenges—you'll escalate issues promptly through proper channels and navigate client modification processes with precision. What We're Looking For You thrive in collaborative environments and excel at solving multifaceted problems. You understand the importance of contract adherence and client satisfaction. You're detail-oriented, especially regarding financial accuracy and deadlines. Experience in service delivery, project coordination or similar client-facing roles is valuable. You're comfortable working across organizational boundaries and managing relationships with stakeholders at all levels. Why Join Baker Hughes We offer flexible working hours so you can structure your day in ways that maximize your productivity. Our comprehensive benefits package includes contemporary work-life balance policies, private medical care, life insurance, disability coverage, financial planning assistance, education support, parental leave, mental health resources and virtual therapy programs. We also provide dependent care, partner benefits and pet insurance. Baker Hughes is an Equal Opportunity Employer committed to building a diverse, engaged workforce where all employees bring their authentic selves to work.