Solar After-Sales Technical Manager: East & Southern Africa

SOLAR AFTER-SALES TECHNICAL MANAGER: EAST & SOUTHERN AFRICA Location: Nairobi, Kenya Company: Sun King About This Opportunity Sun King is looking for an experienced After-Sales Technical Manager to lead after-sales operations across East and Southern Africa. You will be responsible for managing the entire after-sales function, from warranty administration and spare parts logistics to customer support and technical service delivery. Your primary focus will be ensuring exceptional customer experiences and maintaining high satisfaction levels across all markets. In this role, you will lead a dedicated after-sales team, optimise operational processes, and build lasting relationships with both internal stakeholders and external service partners. You will work across departments to resolve customer issues efficiently, whether handling product replacements, processing warranty claims, providing technical troubleshooting, coordinating logistics, or delivering service training programmes. Your key responsibilities include overseeing daily after-sales operations, managing team performance, ensuring timely and quality service delivery, maintaining strong supplier and partner relationships, and implementing best practices that drive customer retention and satisfaction across the region. This position requires someone who is an exceptional communicator, deeply committed to customer satisfaction, and capable of thriving in a fast-paced, dynamic environment. You will need strong problem-solving skills and the ability to work effectively across multiple teams and markets. What We're Looking For You should bring substantial experience in after-sales management or technical service operations, ideally in the energy, solar, or renewable technology sectors. Leadership experience managing field service or technical teams is essential. You must demonstrate strong knowledge of warranty management, spare parts inventory systems, and customer service best practices. Your ability to communicate clearly across cultures and time zones, combined with your drive to exceed customer expectations, will be critical to your success.