Supervisor – Nairobi, Kenya (On-Site)

SUPERVISOR – NAIROBI, KENYA (ON-SITE) Location: Nairobi, Kenya Schedule: Monday to Friday, 45 hours per week (U.S. Time Zones) Salary: KES 85,000 plus Transport Allowance Full Kenyan Contract with Statutory Benefits ABOUT THE ROLE Solvo Global is seeking an experienced Supervisor to lead and develop a high-performing team within our BPO and customer service division. In this on-site position, you'll drive team excellence by monitoring performance metrics, ensuring consistent service quality, and building strong relationships with clients. Your leadership will directly impact our operational success and client satisfaction. KEY RESPONSIBILITIES Lead and mentor your team to consistently meet KPIs and performance targets. Monitor productivity, attendance, and service quality standards across daily operations. Provide constructive feedback, deliver targeted training, and offer performance coaching to support individual and team development. Review reports and performance data to identify improvement opportunities and implement strategic solutions. Manage client escalations professionally while maintaining productive working relationships. Uphold company policies and quality standards throughout your team's work. REQUIRED QUALIFICATIONS Proven experience working as a Supervisor, Team Leader, or in a comparable leadership position. Demonstrated success managing teams in a BPO, call center, customer service, or operations environment. Advanced proficiency with Excel, including experience with reporting, KPI tracking, and data analysis. Strong leadership capabilities with excellent communication and coaching skills. Solid problem-solving and critical thinking abilities with capacity to make sound decisions under pressure. Comfort thriving in fast-paced, results-oriented work environments. Bachelor's degree is preferred. If you're a data-driven leader who genuinely develops people and excels in dynamic settings, Solvo Global wants to connect with you.