Telesales Representative - Outbound

TELESALES REPRESENTATIVE - OUTBOUND M-KOPA is hiring a Telesales Representative to join our Customer Retention team as we expand our mission of digital and financial inclusion across Africa. ABOUT THE ROLE In this position, you will be the voice connecting M-KOPA with our existing customer base, driving meaningful conversations that lead to sales growth. Your primary responsibility is to introduce and sell our innovative products over the phone while building genuine customer relationships that foster loyalty and repeat business. You will work toward and exceed sales targets while delivering exceptional service that reflects our commitment to financial inclusion in underserved communities. Reporting to the Telesales Team Lead, you will be part of a dynamic team dedicated to making a real difference. WHAT YOU'LL DO Your day-to-day responsibilities will include proactively reaching out to existing customers with product recommendations tailored to their needs, employing proven sales techniques to drive conversions and meet campaign goals. You will engage professionally with customer inquiries, concerns, and objections, turning interactions into opportunities to strengthen relationships. Accuracy and completeness of information are critical to maintaining our quality standards, and you will adhere to call handling benchmarks while managing your time efficiently to achieve daily and weekly productivity targets. Documentation of customer interactions and regular reporting to your Team Lead on campaign progress will keep everyone aligned on performance. WHAT WE'RE LOOKING FOR You bring a Bachelor's degree or diploma in Business Management or a related field. You have at least two years of experience in a corporate environment, with background in business process outsourcing or call center operations preferred. Your communication skills—both verbal and written—are exceptional, and you combine strong presentation abilities with genuine people skills. You are results-driven, focused relentlessly on achieving targets, and conduct every customer interaction with high ethics and integrity. WHY JOIN M-KOPA M-KOPA empowers its team members to own their careers through diverse development programs, coaching partnerships, and hands-on training. We believe in work-life balance with family-friendly policies and flexible arrangements that support your well-being. As a four-time Financial Times Africa's Fastest Growing Company honoree (2022, 2023, 2024, 2025) and recognized by TIME100 as one of the world's most influential companies, we have already served over six million customers and unlocked 1.5 billion dollars in cumulative credit for the unbanked across Africa. Your contribution directly supports this transformative work. EQUAL OPPORTUNITY COMMITMENT M-KOPA is an equal opportunity and affirmative action employer. Women, minorities, and people with disabilities are strongly encouraged to apply. We do not collect fees at any stage of recruitment. We conduct pre-employment background checks including criminal records verification, identification confirmation, academic qualification validation, employment history, and employer references.