Privacy Policy

1. Introduction

Sokify ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

• Account information: name, email address, phone number, and password when you register.
• Profile information: location, avatar photo, and other optional details you provide.
• Ad content: titles, descriptions, images, prices, and other content you post.
• Transaction data: package purchases and payment history (we do not store full card details).
• Usage data: pages visited, search queries, IP address, browser type, and device information.
• Communications: messages exchanged with other users through our messaging system.

3. How We Use Your Information

• To create and manage your account.
• To display your advertisements to potential buyers.
• To process payments for premium packages.
• To send you service-related emails (ad expiry, referral bonuses, account updates).
• To improve and personalise your experience on the Platform.
• To detect and prevent fraud, abuse, and violations of our policies.
• To comply with legal obligations.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

• Other users: your public profile name and general location are visible to users who view your ads.
• Service providers: trusted third parties who assist us in operating the platform (email delivery, payment processing, hosting).
• Law enforcement: where required by law or to protect our legal rights.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@sokify.co.ke.

6. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse Platform usage. You can control cookies through your browser settings; however, disabling cookies may affect Platform functionality.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing (bcrypt). However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may update most information directly in your account settings. For other requests, contact us at support@sokify.co.ke.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, please email support@sokify.co.ke.